Technology Support III

JPMorgan Chase

85d

About The Position

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member at JPMorgan Chase within the Consumer & Community Banking - ET&P, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Requirements

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Advanced knowledge and experience in observability such as white and black box monitoring, service level objectives, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• Ability to anticipate, identify, and troubleshoot defects found during testing
• Extensive Knowledge on any Programming Language, Python and Java.

Nice To Haves

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud
• Advanced knowledge and experience in observability such as white and black box monitoring, service level objectives, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• Knowledge on Programming

Responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
• Assists in the monitoring of pre-production environments for anomalies and addresses issues utilizing standard observability tools like Dynatrace, Splunk, DataDog etc.
• Identifies issues for escalation and communication, and provides solutions to the business and technology stakeholders
• Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

What This Job Offers

• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities