JPMorgan Chase & Co.-posted about 2 months ago
$114,000 - $155,000/Yr
Full-time • Mid Level
Jersey City, NJ
5,001-10,000 employees
Credit Intermediation and Related Activities

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in the Corporate Sector's Employee Platform, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

  • Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
  • Manage and maintain Wintel servers, SQL databases, Oracle databases, and NAS devices.
  • Oversee the integration of services across multiple applications.
  • Design and maintain processes for ingesting and analyzing Share Drive Metadata.
  • Monitor and enforce security policies and compliance standards.
  • Provide technical oversight and identify potential risks and vulnerabilities.
  • Develop and maintain reporting mechanisms for Share Drive compliance.
  • Collaborate with cross-functional teams to ensure alignment and integration of services.
  • Implement continuous improvement initiatives to enhance efficiency and effectiveness.
  • 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Proficiency in installing, configuring, and troubleshooting Windows Operating System
  • Knowledge of Windows internals for effective management and automation
  • Ability to install and configure vendor applications
  • Skills in designing and managing distributed systems and diagnosing and resolving application issues
  • Ability to monitor and optimize application performance
  • Familiarity with SQL Server installation, configuration, and database management
  • Experience with CI/CD pipelines, DevOps practices, version control, and automated testing.
  • Experience in effectively communicating with vendors
  • Experience to document configurations and ensure compliance.
  • Experience with one or more general purpose programming languages and/or automation scripting
  • Working understanding of public cloud
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