Technology Support III - Windows File Services
About The Position
Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in the Corporate Sector's Employee Platform, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Requirements
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Proficiency in Windows Management including Wintel (Windows Server/Client) expertise required
- Excellent knowledge of Windows File Services
- Knowledge of Storage Solutions including Home Drive & Shared Drive, Network Attached Storage (NAS) on-premises storage integration and management, 1Drive Cloud storage integration and Distributed File System (DFS)
- Proficiency in Permissions Management including Centralized, granular control of file/folder permissions and auditing and reporting capabilities
- Proficiency in NAS Team Collaboration including coordinating for storage provisioning and troubleshooting
- Experience in permissions management and monitoring, optimizing and load balancing the performance
- Experience in incident management, high availability, disaster recovery, and regular failover testing
- Experience with CI/CD pipelines, DevOps practices, version control, and automated testing.
- Experience in effectively communicating with vendors
Nice To Haves
- Experience with one or more general purpose programming languages and/or automation scripting
- Working understanding of public cloud
Responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Manage and maintain Wintel servers, SQL databases, Oracle databases, and NAS devices.
- Manage Distributed File System (DFS) health, performance, and namespace changes
- Support user data migration (on-prem, cloud, Distributed File System, Network Attached Storage
- Provide resiliency event support (failover procedures)
- Apply load balancer knowledge for file services
- Incident management: Handle, resolve, and document incidents
- Participate in on-call rotation for operational support
- Wintel, DFS, NAS, load balancing, cloud storage (1Drive)
- Day-to-day operational support and documentation
Benefits
- We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
- Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
- We also offer a range of benefits and programs to meet employee needs, based on eligibility.
- These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
