Technology Support III - ServiceNow

JPMorgan Chase & Co. • Columbus, OH

2d

About The Position

Propel operational success with your expertise in technology support and a
commitment to continuous improvement.

As a Technology Support III team member in the Corporate Technology Employee
Platforms team, you will ensure the operational stability, availability, and
performance of our production application flows. Encourage a culture of
continuous improvement as you troubleshoot, maintain, identify, escalate, and
resolve production service interruptions for all internally and externally
developed systems, leading to a seamless user experience.

Requirements

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Formal training or certification on ServiceNow platform concepts and proficient applied experience 
• Demonstrated expertise in at least two ServiceNow Modules 
• Proficient in scripting languages (JavaScript, Glide scripting) and front-end technologies (HTML, CSS, Angular). 
• Has experience working on system integrations between ServiceNow and other applications using REST API. 
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Nice To Haves

• HR Service Delivery module experience 
• Service portal experience 
• ServiceNow Certifications
• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud

Responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assists in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identifies issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Benefits

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees