Technology Support III - Product Support
About The Position
Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in the Corporate Technology organization, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Requirements
- 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
- Ability to code in at least one programming language such as Shell or Python
- Demonstrated knowledge of maintaining a Cloud-base infrastructure
- Proficient knowledge of observability and monitoring tools and techniques
- Experience with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Experience with Linux as an operating system, and application support
- Demonstrated knowledge with site reliability concepts, principles, and practices
- Proficient knowledge of observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, and Splunk
- Experience with common networking technologies, and continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
Nice To Haves
- Proficient knowledge of financial services industry
Responsibilities
- Analyzes and troubleshoots production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
- Improves operational stability and availability through participation in problem management
- Assists in the escalation and communication of issues and solutions to the business and technology stakeholders
- Identifies trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
- Executes small to medium projects independently with initial direction and eventually graduates to designing and delivering projects autonomy
- Leverages technology to solve business problems by writing high quality, maintainable, and robust code following best practices in software engineering
- Participates in triaging, examining, diagnosing, and resolving incidents and work with others to solve problems at their root
- Recognizes the toil within your role and proactively works towards eliminating it through either systems engineering or updating application code
- Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Credit Intermediation and Related Activities
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
