Technology Support II

JPMorgan Chase & Co.•Wilmington, DE

About The Position

As a Technology Support II team member in Corporate Technology, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Requirements

2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Familiarity with AWS-hosted applications
Basic proficiency in SQL and Unix/Linux
Demonstrated ability to triage issues and collaborate on demand in unfamiliar situations
Broad technical foundation with the chance to develop deep expertise in selected technologies and applications

Nice To Haves

Knowledge of one or more general purpose programming languages or automation scripting

Responsibilities

Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
Improve operational stability and availability through participation in problem management
Monitor production environments for anomalies and address issues utilizing standard observability tools
Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
Operate monitoring of platforms and services
Analyze proactively to prevent issues; reactive analysis to resolve incidents
Be On-call approximately one week every five weeks (or as assigned)
Participate in a time zone–based on-call roster and collaboration with team members across time zones