Technology Support II - Production Support

JPMorgan Chase-posted 3 months ago
Houston, TX
Credit Intermediation and Related Activities
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Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in the Corporate Technology organization, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

  • Analyzes and troubleshoots production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
  • Improves operational stability and availability through participation in problem management
  • Assists in the escalation and communication of issues and solutions to the business and technology stakeholders
  • Identifies trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
  • Executes small to medium projects independently with initial direction and eventually graduates to designing and delivering projects autonomously
  • Leverages technology to solve business problems by writing high quality, maintainable, and robust code following best practices in software engineering
  • Participates in triaging, examining, diagnosing, and resolving incidents and work with others to solve problems at their root
  • Recognizes the toil within your role and proactively works towards eliminating it through either systems engineering or updating application code
  • Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis
  • 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
  • Ability to code in at least one programming language such as Shell or Python
  • Proficient knowledge of maintaining a Cloud-based infrastructure
  • Exposure to observability and monitoring tools and techniques
  • Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
  • Experience with Linux as an operating system, and application support
  • Familiarity with site reliability concepts, principles, and practices
  • Proficient knowledge of observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, and Splunk
  • Familiarity with common networking technologies, and continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
  • Proficient knowledge of financial services industry
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