Technology Support II - IT Desk Support
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About The Position
The Technology Support II - IT Desk Support role at Walmart is designed to provide comprehensive technical assistance and support to resolve systems issues, perform maintenance and upgrades, and troubleshoot technical problems related to hardware, software, and web-based applications. This position is crucial in ensuring compliance with Walmart's code of conduct while delivering excellent customer service to all stakeholders. As part of the Technology Support & Services team, the individual will be responsible for IT desk support across all Global Walmart campus offices, including providing executive support to senior leadership and associates located at the LA offices. The role is pivotal in ensuring that technology operates seamlessly, allowing senior leadership to focus on their productive work for Walmart. The Technology Support II position plays a vital role in maintaining the operational integrity of crucial Walmart services by addressing hardware, software, and web-based application issues. This support enhances overall productivity and minimizes downtime across various departments, from front-line employees to executives. By resolving systems issues, planning and executing maintenance upgrades, and providing application support, the individual will contribute significantly to the company's broader objectives of operational excellence and superior customer service. The role requires a proactive approach to troubleshooting, ensuring that all stakeholders experience minimal disruptions in their work processes. In this position, the individual will be expected to adhere to company policies, maintain confidentiality, and provide excellent service to all stakeholders. The ideal candidate will have a strong background in IT support, particularly with Mac and Apple products, and possess the ability to troubleshoot issues effectively while maintaining a customer-centric focus. This role is not only about technical skills but also about fostering a collaborative environment where communication and problem-solving are key to success.
