Technology Support Front Desk Student Assistant

Berklee College of Music•Boston, MA

13h•$17

About The Position

As a student employee at the Technology Support Front Desk, you’ll be the first point of contact for Berklee students, faculty, and staff seeking IT support. You’ll help manage daily operations at the front desk, provide excellent customer service, and coordinate hardware logistics with the Service Desk and Hardware teams. You’ll gain hands-on experience that will benefit you in any future career, with professional communication, digital tools, and technical service workflows. This role balances administrative and technical responsibilities and requires reliability, initiative, and a customer-focused attitude.

Requirements

Excellent customer service and communication skills
Punctual, dependable, and detail-oriented
Willingness to learn new systems and follow established procedures
Basic knowledge of Google Workspace (Calendar, Drive), Zoom, and Microsoft Office

Nice To Haves

Prior front desk, office, or customer-facing experience
Interest in IT, technology services, or project coordination

Responsibilities

Greet and assist walk-ins and visitors in a welcoming, professional manner.
Direct visitors based on appointment calendars, ticket assignments, or service needs.
Monitor and respond to the front desk phone.
Support scheduling and appointment check-ins using Google Calendar and Slack.
Maintain awareness of daily schedules and floor layout to provide efficient guidance.
Receive and label devices dropped off for hardware service.
Log pickups and drop-offs in Jira and Slack per department procedure.
Secure devices appropriately in designated INCOMING/OUTGOING shelves.
Coordinate questions or exceptions with full-time staff via Slack or in person.
Distribute incoming mail and assist with outgoing FedEx/UPS deliveries.
Help stock and manage front desk and kitchen supplies (in coordination with staff).
Assist with document scanning, copying, filing, and general office tasks.
Perform Jira data entry for hardware-related tickets (training provided).
Use Google Workspace, Slack, and Confluence for team communication and reference.