Technology Support Engineer- Construction, Quarry and Mining Products- Chicago, IL

Komatsu • Chicago, IL

161d • $76,600 - $95,700

About The Position

Komatsu is seeking a detail-oriented and technically proficient Technology Support Engineer to join our team. This role is critical for ensuring the continuous operation and improvement of Komatsu machines, hardware, software, and other types of onboard electrical systems while recording and analyzing data accurately and reliably. The successful candidate will be responsible for supporting and improving all machine onboard systems such as telematics, payload systems, and object detection systems ensuring they meet the highest standards of precision, functionality, and accuracy.

Requirements

• Minimum of a two-year Associates Degree required; Bachelor's degree a plus.
• Minimum of three to five years working experience with GPS technology; experience with Topcon, Leica, Trimble a plus.
• Construction, mining or agriculture industry related experience required.
• Good oral and written communication skills and ability to effectively communicate cross functionally.
• Basic hydraulic troubleshooting experience with a minimum of intermediate level electrical troubleshooting (CAN systems, PWM etc.) required.
• Excellent problem-solving abilities and attention to detail.
• Strong ability to analyze complex technical situations, determine root cause, identify actions and lead resolution and implementation.
• Computer proficiency (MS Office: Word, Excel and PowerPoint).

Responsibilities

• Provide high value technical support to the Regional Sales team, Major Accounts, distributors and other Komatsu internal personnel through day-to-day support activities, technology solution training, and customer visits.
• Become the technology controls subject matter expert across assigned product lines, train other individuals, and create self-help tools to support the North American Region.
• Analyze failure and resolution data, present findings internally and to respective manufacturing plants, and lobby to quickly resolve hardware or software issues.
• Work with manufacturing plants on 'Kaizen' activities to improve overall product quality.
• Support machine communication systems, troubleshoot and calibrate camera and object detection systems, and proactive failure analysis systems.

Benefits

• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• 401k, pension and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees