Student Employment: Technology Support Assistant - North Haven - Spring 2026
About The Position
Deliver technical service and support to customers in person and over the phone Gather customer’s information and determine the issue by evaluating and analyzing the symptoms Follow standard processes and procedures Research required information using available resources (internal Knowledge Base, manufactures websites, etc.) Accurately process and record all transactions using issue tracking software Ensure public printers have adequate supply levels and report issues where appropriate Performing diagnosis of issues, followed by guided solutions Verifying proper hardware and software set up Respond to Classroom Support Requests Support Audio/Visual Requests on campus Report to assigned post outside of Tech Center if necessary
Requirements
- Be energetic and have a positive, professional attitude and appearance
- Be reliable, punctual, and dependable
- Be customer service oriented
- Be able to communicate technical solutions clearly
- Possess proper phone etiquette
- Be able to listen effectively
- Be willing to learn new and emerging technologies
- Have some knowledge of commonly used software applications and operating systems (Microsoft Office, Adobe products, web browsers, and all Windows and Mac operating systems)
- Have some knowledge of popular mobile platforms (iOS, Android, and Windows)
- Have some knowledge of computer hardware and peripherals (mouse, keyboard, printers, monitors hard drives, memory, etc.)
- Be able to follow detailed instructions
- Patience
Responsibilities
- Deliver technical service and support to customers in person and over the phone
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
- Follow standard processes and procedures
- Research required information using available resources (internal Knowledge Base, manufactures websites, etc.)
- Accurately process and record all transactions using issue tracking software
- Ensure public printers have adequate supply levels and report issues where appropriate
- Performing diagnosis of issues, followed by guided solutions
- Verifying proper hardware and software set up
- Respond to Classroom Support Requests
- Support Audio/Visual Requests on campus
- Report to assigned post outside of Tech Center if necessary
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
