Technology Support Administrator

University of Toledo • Toledo, OH

207d

About The Position

Working as a Technology Support Administrator, this position is responsible for the information technology support, planning, and design of workstations, peripherals, and network services; and for providing information technology support for faculty, staff, research computing, and/or students. The following are primary functions of this job: * Assist in the support and maintenance of the Local Area Network infrastructure and network services. * Install, upgrade and support Microsoft Windows operating systems and various industry-standard software packages. Maintain OS upgrades and security patches as required. * Active Directory administration. * Use of system management tools including SCCM. * Install, upgrade and support various hardware (i.e. servers, workstations, laptops, and peripherals). * Provide support for distributed file/storage servers and backup systems. * Encrypt workstations for Windows and Mac operating systems. * Research, test compare, and recommend hardware and software solutions to enhance security and overall performance at the workstation level. * Hire, recruit, and manage student support staff. * Provide support and training for instructional technology (Smartboards, Cisco Telepresence endpoints, projectors, LCD/LED displays, etc.). * Design and maintain software images for faculty, staff, and instructional lab computers. * Provide informal training on the use of software packages and web-based applications. * Consult and advise on the purchase and acquisition of information technology, and prepare quotes for hardware, software, and peripherals as required. * Provide reports as requested (inventory, work flow, etc.). * Provide onsite diagnostics, troubleshooting, feedback, and field testing to network and server administration staff. * Participate in an on-call rotation as required.

Requirements

• Bachelor's degree in computer technology or related field. Other areas of study will be considered with relevant experience.
• Two years of desktop support in Microsoft and Apple hardware and software environments and mastery Microsoft Windows operating systems.
• Various industry standard software packages including MS Office suite and Adobe.
• Wireless networks and client-side networking.
• Building and deploying images using tools such as MS SCCM.
• Windows Server administration.
• Anti-virus, anti-spyware, and other workstation security products and solutions.
• Desktop encryption.
• Active Directory.
• Remote systems management tools.
• Peripherals including networked printers and print queues.
• Conferencing and instructional technology (projectors, presentation equipment, Cisco Telepresence, SmartBoards, etc.).
• Driver's license.

Nice To Haves

• Virtual Desktop Infrastructure (VDI).
• Mobile device management.
• Help Desk support tools.
• Supervision of junior or student employees.
• Unix based Operating Systems support.
• Project management work and project management software such as MS Project.
• Healthcare or higher education experience.

Responsibilities

• Assist in the support and maintenance of the Local Area Network infrastructure and network services.
• Install, upgrade and support Microsoft Windows operating systems and various industry-standard software packages.
• Maintain OS upgrades and security patches as required.
• Active Directory administration.
• Use of system management tools including SCCM.
• Install, upgrade and support various hardware (i.e. servers, workstations, laptops, and peripherals).
• Provide support for distributed file/storage servers and backup systems.
• Encrypt workstations for Windows and Mac operating systems.
• Research, test compare, and recommend hardware and software solutions to enhance security and overall performance at the workstation level.
• Hire, recruit, and manage student support staff.
• Provide support and training for instructional technology (Smartboards, Cisco Telepresence endpoints, projectors, LCD/LED displays, etc.).
• Design and maintain software images for faculty, staff, and instructional lab computers.
• Provide informal training on the use of software packages and web-based applications.
• Consult and advise on the purchase and acquisition of information technology, and prepare quotes for hardware, software, and peripherals as required.
• Provide reports as requested (inventory, work flow, etc.).
• Provide onsite diagnostics, troubleshooting, feedback, and field testing to network and server administration staff.
• Participate in an on-call rotation as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Bachelor's degree