Working as a Technology Support Administrator, this position is responsible for the information technology support, planning, and design of workstations, peripherals, and network services; and for providing information technology support for faculty, staff, research computing, and/or students. The following are primary functions of this job: * Assist in the support and maintenance of the Local Area Network infrastructure and network services. * Install, upgrade and support Microsoft Windows operating systems and various industry-standard software packages. Maintain OS upgrades and security patches as required. * Active Directory administration. * Use of system management tools including SCCM. * Install, upgrade and support various hardware (i.e. servers, workstations, laptops, and peripherals). * Provide support for distributed file/storage servers and backup systems. * Encrypt workstations for Windows and Mac operating systems. * Research, test compare, and recommend hardware and software solutions to enhance security and overall performance at the workstation level. * Hire, recruit, and manage student support staff. * Provide support and training for instructional technology (Smartboards, Cisco Telepresence endpoints, projectors, LCD/LED displays, etc.). * Design and maintain software images for faculty, staff, and instructional lab computers. * Provide informal training on the use of software packages and web-based applications. * Consult and advise on the purchase and acquisition of information technology, and prepare quotes for hardware, software, and peripherals as required. * Provide reports as requested (inventory, work flow, etc.). * Provide onsite diagnostics, troubleshooting, feedback, and field testing to network and server administration staff. * Participate in an on-call rotation as required.