Technology Support Administrator

CareCentrix • Tampa, FL

2d • $22 - $25 • Hybrid

About The Position

As a Technology Support Administrator, you will provide quality day-to-day hands on and remote end user support with a high degree of customer satisfaction and technical expertise. You will troubleshoot end user hardware, software, mobile device, and peripheral problems working under moderate supervision.

Requirements

• 3 years technology support experience in a medium to large size organization.
• High School grad required.
• Some technical education preferred
• Mobile device experience with Apple IOS platforms
• Expertise with Windows 10 operating systems
• Knowledge of enterprise systems configuration management systems (i.e. Intune,SCCM)
• Knowledge of the Microsoft Office Suite
• Experience working in a highly regulated and secure environment
• Excellent oral/written problem solving and customer service skills required
• Ability to manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinking
• Proactively seeks learning opportunities and is a self-starter.
• MUST work on-site in our Tampa, FL location 4 days/week with 1 WFH day

Responsibilities

• Work as part of the Technology Infrastructure end user support and engineering team to deploy and maintain Windows desktop operating systems technology solutions in support of identified business needs
• Provides basic level technical support of end user hardware, software, mobile devices, and peripherals
• Responsible for timely ticket resolution and closure
• Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performance
• Execute the joiners and leavers process, including imaging, deployment, equipment returns and replacements
• Maintain an accurate inventory of all unassigned, deployed, retired and disposed hardware and peripherals
• Participate in root cause analysis on recurring tickets and identify opportunities for automated remediation
• Demonstrated hands on experience with remote access (VPN, VDI), networking, Active Directory, email, enterprise telephony, and file sharing technologies
• Provide basic business level application support
• Participates in special projects
• Performs other duties as assigned
• Must be willing to work off hours and be part of an on-call rotation.

Benefits

• Hourly rate of $22 - $25/hr plus annual bonus potential
• Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more
• Advancement Opportunities, professional skills training, and tuition /exam reimbursement
• PayActiv - access earned income in between pay checks
• Walgreens Discount - receive up to 25% off eligible items
• Great culture with a sense of community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED