Technology Success Advocate

Hope College • Holland, MI

421d

About The Position

The Technology Success Advocate is responsible for equipping users with the skills and knowledge necessary for self-sustained technology use within the Hope College community. This role involves providing technical assistance, designing training resources, and solving IT problems while fostering a collaborative environment with the Help Desk Service Manager and other support staff.

Requirements

• Bachelor's degree or equivalent experience required.
• Work-related experience in technology support or similar role.
• Flexible schedule and may have to work some weekends and evenings.

Nice To Haves

• Experience with Adobe Creative Suite.
• Experience with Google Workspace.
• Experience with Moodle Learning Management System.
• Experience with Microsoft Office.
• Familiarity with Windows, Android, and Apple OS.

Responsibilities

• Provide initial contact, problem analysis, and triage for end-users in all aspects of computing, communication, and data supported by CIT.
• Maintain liaison with end users and technical staff to communicate the status of problem resolution to end users.
• Respond appropriately to user requests and problems.
• Log and track requests for assistance related to CIT-supported systems and assign to CIT staff as appropriate.
• Provide phone/email/in-person support when a user is experiencing problems.
• Develop appropriate campus-wide computer software application training workshops and seminars for Hope faculty, staff, and students.
• Work with appropriate Hope College faculty and staff to develop and implement core computer literacy requirements on an individual/group basis.
• Maintain records of training and training evaluations.
• Write and modify documentation for user training.
• Develop customer service feedback mechanisms from the Hope community.
• Create instructional materials to be accessed online.
• Provide feedback on job performance and mentorship to student staff.
• Develop training materials in collaboration with student supervisors.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: Bachelor's degree