Technology Strategy and Project Steering Manager
About The Position
Knowing the destination isn't enough: you need to know how to get there. Build up your own networks, exploit new ideas, consistently take the initiative. Inspire other people with your enthusiasm. That's the only way to give ideas the power that allows them to become true innovations. WHAT AWAITS YOU. Develop a comprehensive digitalization strategy to enhance customer journeys, optimize dealer processes, and ensure seamless execution across dealer, customer, and internal systems. Define the end-to-end Customer Support technology landscape, including systems, interactions, and functionalities aligned with local and global strategies. Establish a project management framework for technology and digitalization projects within Customer Support. Lead and prioritize digitalization initiatives focused on innovation, efficiency, and business development for dealer workshops and NSC-level Customer Support processes. Oversee software development efforts for dealer systems across 400+ locations, ensuring alignment with BMW AG and NSC functions. Manage budgets and project performance, reporting to upper management and steering committees. Coordinate rollouts, feature requests, and timelines with BMW AG, third-party suppliers, and internal teams to ensure aligned delivery across US dealerships.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Business or equivalent work experience
- 5-7 years’ Experience in wholesale/retail in an OEM- preferably in an Aftersales or Information Technology area with specific areas including service processes, good knowledge of retail processes (esp. Aftersales and Service)
- 3 - 5 years’ experience leading teams and managing external vendors
Responsibilities
- Develop a comprehensive digitalization strategy to enhance customer journeys, optimize dealer processes, and ensure seamless execution across dealer, customer, and internal systems.
- Define the end-to-end Customer Support technology landscape, including systems, interactions, and functionalities aligned with local and global strategies.
- Establish a project management framework for technology and digitalization projects within Customer Support.
- Lead and prioritize digitalization initiatives focused on innovation, efficiency, and business development for dealer workshops and NSC-level Customer Support processes.
- Oversee software development efforts for dealer systems across 400+ locations, ensuring alignment with BMW AG and NSC functions.
- Manage budgets and project performance, reporting to upper management and steering committees.
- Coordinate rollouts, feature requests, and timelines with BMW AG, third-party suppliers, and internal teams to ensure aligned delivery across US dealerships.
Benefits
- Medical, Dental, and Vision insurance
- 401(k) with Company match and Retirement Income Account
- Employee vehicle program
- Bonus eligibility
- Paid Parental Leave
- Generous PTO and Company paid holidays
- Voluntary Benefits to fit your needs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
