Technology Strategist

University of Oklahoma•Norman, OK

About The Position

Strategic Technology supports the University’s mission to remove barriers to college access and completion. We work to simplify the financial aid process, ensure accurate and reliable enrollment and academic record services, and help students stay informed every step of the way. Our team partners closely with the Office of Financial Aid and the Office of the Registrar to implement and maintain technology that strengthens their operations and improves the student experience. We need someone who exhibits: Integrity: Accountability for doing the right thing by exercising good judgment and honesty. Ability to create a safe environment for students and families and team members, including having emotional intelligence and self-awareness. Transparency, professionalism and thoughtfulness in communication. Care: Prioritization of creating the best experience possible for each person we encounter and at every step of the student experience. Providing service to others by being friendly, welcoming, and approachable. Commitment to collaboration and to being a team player with a positive attitude. Intentionality: Strong work ethic and contribution to the excellence of the Division of Enrollment Management, OAR, and OU; self-motivation. Consistency in meeting deadlines and responding in a timely manner. Innovation: Possession of a natural curiosity to learn and a continual pursuit of personal and professional growth in the field of college enrollment management. A focus on innovation, displaying an understanding of positive change and possessing a strong analytic ability. Efficiency by researching best practices, making creativity a priority. Scope of Position/Essential Duties: The Technology Strategist supports both the Office of the Registrar and the Office of Financial Aid and their work with online and on-campus students by maintaining core student systems, improving business processes, and planning for future technology needs. This role ensures reliable day‑to-day system operation, identifies opportunities for modernization, and develops sustainable technological solutions that advance Enrollment Management goals.

Requirements

Bachelor's degree, AND: 36 months experience in IT, Business, Customer Relationship Management, or related field.
Equivalency/Substitution: Will accept 48 months of related experience in lieu of the Bachelor's degree for a total of 84 months of related experience.
Proficiency in developing robust SQL queries and/or reports
Proficiency with MS Excel
Project management, business analysis, conflict resolution, and other resource management skills
Ability to analyze and interpret complex and often legacy codebase, processes, and procedures including Oracle PL/SQL, shell scripting, Python, and low-code/no-code workflows
Working knowledge of federal financial aid processes and/or procedures
Student Information System or ERP analysis
Ability to effectively document and convey complex processes via written and/or oral means with or without the assistance of tools such as Visio process diagrams
Basic knowledge of enterprise technologies like network, storage, identity management, cloud services, etc.
Able to work well with interdepartmental teams and initiatives
Detail oriented for accuracy of data and information
Ability to accurately read and understand written materials and instructions

Responsibilities

Supports Student Systems - including Banner Financial Aid/Student, Automic Workload Automation (Appworx), Slate, and Laserfiche - through training, documentation, troubleshooting, maintenance, and process development.
Provides business analysis by identifying customer needs and determining appropriate system or process solutions.
Creates and maintains operational, ad‑hoc, federal, state, and ancillary reports using IBM Cognos and/or Microsoft Power BI.
Partners with OU IT teams (applications, infrastructure, services, projects, and business strategy) to meet customer expectations and deliver reliable services.
Works with legacy software and identifies opportunities to modernize systems and processes.
Builds and maintains strong relationships with stakeholders including vice presidents, deans, directors, financial officers, faculty, staff, and students.
Serves as the primary point of contact for IT‑related needs within assigned areas and manages escalations to ensure timely resolution.
Coordinates with OU IT and departmental partners on planning for system upgrades, releases, and issue management.
Collaborates with other Technology Strategists to evaluate needs and recommend appropriate solutions.
Performs related duties as needed to successfully fulfill the functions of the position.