Technology Solutions Partner II

University of Idaho • Coeur d'Alene, ID

404d • $50,253 - $50,253

About The Position

The Technology Solutions Partner II at the University of Idaho provides essential technology support to faculty and staff, facilitating the university's mission in teaching, learning, and research. This role serves as a primary technology liaison and advisor, ensuring effective communication and resolution of technical issues while collaborating with various departments to implement technology solutions.

Requirements

• High School Diploma or equivalent.
• Three years in an information technology role, directly providing technical support to customers.

Nice To Haves

• Bachelor's degree in an information technology field.
• CompTIA A+ certification.
• MTA: Windows Operating System Fundamentals certification or equivalent.
• Apple Certified Support Professional (ACSP) certification.
• Strong customer service orientation.
• Excellent organization and attention to detail.
• Excellent verbal and written communications and the ability to communicate to a variety of audiences.
• Excellent critical thinking and problem-solving skills.
• Experience working within a complex network infrastructure and VoIP equipment, operation and application.
• Experience managing endpoints utilizing tools such as SCCM, Active Directory, Azure tools and Jamf.
• Experience in higher education.
• Possess a valid driver's license and able to successfully pass a driver's record check.

Responsibilities

• Follow defined OIT processes to document and resolve incidents or fulfill requests for service.
• Provide excellent customer service by communicating with customers about their ticket status and final resolution.
• Maintain assets within the work management system.
• Create and maintain knowledge base articles for both the university community and internal IT support.
• Understand compliance and security requirements of the position and maintain acceptable standards.
• Gain and maintain knowledge of the functions performed by units and colleges across the university.
• Communicate and coordinate with other OIT units about information technology solutions, assisting with researching solutions and resolving incidents or fulfilling service requests.
• Coordinate implementation of solutions provided by OIT or an OIT-approved vendor.
• Train new employees, mentoring and developing staff skills and instilling a strong commitment to quality customer service.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED