Technology Solutions Partner I or II

University of Idaho • Moscow, ID

72d

About The Position

This position provides technology support to faculty and staff to assist them in fulfilling the University of Idaho's teaching, learning and research mission. The Technology Solutions Partner (TSP) team is the primary Office of Information Technology (OIT) liaison, technology service representative and technical advisor for the University of Idaho community. The TSP team directly interacts with and supports customers in their information technology needs and issues.

Responsibilities

• Follow defined OIT processes to document and resolve incidents or requests for service
• Provide excellent customer service by communicating with customers about their ticket status and final resolution
• Maintain assets within work management system
• Create and maintain knowledge base articles for both the university community and internal IT support
• Coordinating with other OIT teams as necessary to resolve incidents or fulfil requests for service for university community
• Understand compliance and security requirements of the position and maintain acceptable standards
• Gain and maintain knowledge of the functions performed by units and colleges across the university
• Find standard or known information technology solutions for user needs
• Submit requests on behalf of information technology users when solutions are not known or readily available
• Other duties as assigned

What This Job Offers

• Career Level: Entry Level
• Industry: Educational Services