Technology Solutions Manager

The Imagine Group • Shakopee, MN

52d • $73,000 - $94,000

About The Position

The Technology Solutions Manager will be responsible for understanding, supporting, and troubleshooting our client-facing and internal technology systems from a user perspective. This person will be part of the team responsible for integrating and understanding new features and onboarding new clients into their respective technology platform. In addition, they will review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving and further leveraging these systems. They are also responsible for identifying and navigating potential issues to meet schedules and deadlines and will work directly with IT and development on new client requests and setup needs.

Requirements

• High School Diploma or equivalent
• 2-3 data or systems management experience as well as client-facing management experience.
• Minimum of 3-5 years of direct job-related experience required.

Responsibilities

• Sales
• Partner with Sales to identify client’s needs and make solutions recommendations.
• Team with Sales on client system demo prep and presentation to highlight system features that directly address client needs.
• Identify opportunities to introduce other Imagine products to solve client’s needs or enhance a client’s workflow.
• Onboarding of Dotti System
• Partner with Sales on meetings, timelines, and keeping momentum going forward
• Partner with client as they analyze current data /processes for input into systems for use
• Train users (internal and external) on how to input and maintain data in the system through written materials, in-person, or virtual training.
• Assist internal users on best practices to meet client requests
• Support – Client-facing and internal systems
• Subject Matter Expert for questions and troubleshooting of current client-facing and internal technology
• Assist Imagine teams with questions/best practices for data management and application
• Train and prepared Imagine in-house client team to take over day-to-day management of the client system
• Development
• Participate in development discussions as it pertains to current user discovery and new functionality
• This team participates in the discovery of how Dotti should function focusing on clients’ needs (internal and external).
• Communicate client SOW requests that require system enhancements or new feature adds
• Help communicate to current users about changes made to the system and provide documentation and training when needed for larger functionality updates
• Communicating releases
• Help communicate to current users about changes made to the system and provide documentation and training when needed for larger functionality updates

Benefits

• Imagine offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, caregiver leave, adoption assistance, and employer/partner discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees