Technology Solutions Coordinator

Marriott International • Nashville, TN

113d

About The Position

Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements to improve reliability/performance. Enter commands and activate controls on computer and peripheral equipment. Resolve non-routine problems with hardware, software, or guest room internet access. Analyze, recommend, and implement process improvements. Maintain inventory of technology devices. Maintain Private Branch Exchange (PBX)/telephone switchboard systems and associated hardware. Monitor computer and telephone rooms to see whether they are locked and access is restricted using interrogated key system. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Verify uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Promote employee compliance with company standards/policies and external regulations; serve as a departmental role model or mentor. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of employees. Promote adherence to quality expectations and standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information. Visually inspect tools, equipment, or machines. Enter and locate information using computers and/or Point of Sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested.

Requirements

• High school diploma or G.E.D. equivalent.
• Less than 1-year related work experience.
• No supervisory experience.
• No specific license or certification required.

Responsibilities

• Plan and coordinate IT-related equipment installations, moves, additions, changes, and system enhancements.
• Enter commands and activate controls on computer and peripheral equipment.
• Resolve non-routine problems with hardware, software, or guest room internet access.
• Analyze, recommend, and implement process improvements.
• Maintain inventory of technology devices.
• Maintain PBX/telephone switchboard systems and associated hardware.
• Monitor computer and telephone rooms for security and access restrictions.
• Follow company policies and procedures; report accidents and unsafe conditions.
• Verify uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge guests according to company standards.
• Anticipate and address guests' service needs.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Promote employee compliance with company standards and external regulations.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Promote adherence to quality expectations and standards.
• Identify and recommend new ways to increase organizational efficiency.
• Read and visually verify information.
• Visually inspect tools, equipment, or machines.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds.

What This Job Offers

• Industry: Accommodation
• Education Level: High school or GED