Technology Software Analyst

City of Myrtle Beach, SC • Myrtle Beach, SC

343d

About The Position

The purpose of this classification is to perform technical work to support the City's software, applications, development, and Microsoft 365 environment (including SharePoint, Teams, Power Platform, and OneDrive) and continuously monitor systems to identify and resolve potential issues.

Requirements

• Bachelor's degree in computer science, software engineering, or a related field, or an Associate's degree and two years of experience in technical support, software, application development, web development, or software design.

Responsibilities

• Evaluate existing Microsoft 365 solutions (e.g., SharePoint sites, Teams channels, PowerApps, Power Automate) to identify areas for optimization or expansion.
• Propose enhancements, new features, or integrations using Microsoft 365 and other enterprise software to improve efficiency, functionality, and user satisfaction.
• Collaborate with cross-functional teams (developers, testers, end-users) to ensure alignment with best practices, technical constraints, and organizational standards.
• Develop test plans and test cases for new or modified functionalities across Microsoft 365 and other platforms.
• Document test results, track defects, and work with development or administration teams to resolve issues.
• Create and configure database instances, ensuring that they meet system requirements and organizational standards.
• Assist with software deployments, updates, and patches in collaboration with the IT operations team.
• Provide end-user training, create user guides, and offer ongoing support for city software.
• Support the cybersecurity team in setting up new accounts and system access, as well as monitoring and routinely auditing account roles and access.
• Deploy and manage backup solutions for Microsoft 365 data, including SharePoint, OneDrive, and Exchange, as well as disaster recovery strategies.
• Assist with the management and operation of the city's Enterprise Resource Planning (ERP) platform.

Benefits

• No Cost Health, Dental & Vision Insurance for Fulltime Employees
• 401K & 457 Plans Available
• State Retirement
• Employee Wellness Clinic
• Flex Spending Account
• Employee Assistance
• And much more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree