Technology Site Support Supervisor

West Pharmaceutical Services•Tempe, AZ

6d•Onsite

About The Position

This is an onsite position requiring the team member to be onsite 5 days a week. No relocation is provided for this opportunity. At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. Job SummaryLead a regional site team to provide Digital and Transformation (D&T) support for shopfloor-based systems and maintain compliance. This position ensures D&T site support teams are providing services including maintenance of file, print and other application servers as well as PCs and applicable IT equipment at Manufacturing facilities. This role will work with D&T and Manufacturing management to ensure that strategy, policies, standards and operations are defined and adhered to ensure robust support of Manufacturing operations. This role will also collaborate with the D&T Global Infrastructure, Site Operations, and Service Desk teams to ensure that all IT services at Manufacturing facilities are appropriately provided. This person will be responsible for personnel management of D&T site support tech leads.

Requirements

Bachelor's Degree or equivalent experience in Computer Science required
5+ years of experience of IT support and / or IT operations, ideally in regulatory manufacturing environment required
Excellent interpersonal skills and communication skills
Strong service orientation
Open to change and prepared to drive change
Ability to work on own initiative and to meet strict deadlines
Strong project management and coordination skills
Experiences in collaboration within international teams
Has advanced and specialized expertise, typically developed through a combination of job-related training and considerable on-the-job experience
Completes assignments and facilitates the work activities of others; may coordinate work beyond own area
Proposes improvements to processes
Works autonomously within established procedures and practices
Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
Support and contribute in Lean Sigma programs and activities towards delivery of the set target
Able to comply with the company’s safety policy at all times
Able to comply with the company’s quality policy at all times
Desktop support incl. MS Office Suite; MS Windows Server administration; Network technologies/protocols and administration; Microsoft Active Directory

Nice To Haves

Information Technology Infrastructure Library (ITIL) Foundation Certification preferred

Responsibilities

Lead a regional Digital and Transformation (D&T) team to administer and support server-based end-user, shopfloor and lab applications and equipment software to ensure systems are operational.
Strategically collaborate with groups within Digital and Transformation (infrastructure, cybersecurity, etc.) and all departments across the organization to ensure global infrastructure support for computer systems.
Work with leadership teams to plan for major key initiatives including OT connectivity, automation, compliance and digitization.
Drive the implementation of an efficient solution for backup, archiving, and restore electronic raw data forcomputer systems.
Mentor and develop Digital and Transformation site support team members for server-based and integrated computer system support
Drive continuous improvement process from technology-side using best industry practices.
Provide and organize local support for D&T systems and End-Users, including, but not limited to: Desktop computers and laptops, communication, access control/CCTV, LAN/WAN equipment (with assistance from infrastructure/cybersecurity team) and collaboration systems.
Responsible for the updated inventory list of all computerized systems regionally.
Ensures that new systems and software are properly integrated with existing processes and capabilities.
Participate in rotating "on-call" support. This includes coordinating support with the software vendors as needed.
Has an in-depth understanding of and can communicate/educate the team on the D&T related requirements to achieve and maintain cGXP and Data Integrity compliance.
Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules. Assist with audits from both clients and regulatory agencies.