Technology & Shipping Operations Manager

AnsibleHealth Inc. • Elizabeth City, NC

113d

About The Position

AnsibleHealth is a healthcare technology company dedicated to improving patient care through innovative digital solutions. We provide specialized tablets and networking equipment to patients, enabling remote healthcare delivery and monitoring. As we scale our operations, we're seeking a dedicated professional to manage our technology provisioning and shipping operations. The Technology & Shipping Operations Manager will be responsible for the end-to-end provisioning of patient technology equipment, ensuring devices are properly configured, secure, and ready for deployment. This role combines technical provisioning expertise with inventory management and operational excellence.

Requirements

• Experience with network device configuration and management
• Familiarity with mobile device management (MDM) systems
• Basic understanding of networking concepts (DHCP, WiFi, etc.)
• Proficiency with Windows/Mac computers, Android Tablets, and web-based admin tools
• Ability to follow detailed technical documentation
• 2+ years in IT operations, logistics, or similar role
• Experience with inventory management systems
• Track record of maintaining quality standards in repetitive tasks
• Healthcare technology experience preferred but not required

Responsibilities

• Configure and provision GL.iNet routers for patient connectivity
• Set up Samsung tablets with AnsibleHealth kiosk application
• Apply Knox security profiles and ensure proper device management
• Perform quality assurance testing on all provisioned equipment
• Maintain provisioning station equipment and troubleshoot technical issues
• Ensure all devices are free of Protected Health Information (PHI)
• Implement and maintain data sanitization procedures for returned devices
• Document compliance with HIPAA and security protocols
• Manage secure disposal of devices that cannot be redeployed
• Monitor and maintain optimal inventory levels for all technology products
• Coordinate with procurement team to prevent stockouts
• Track device lifecycle from receipt through deployment
• Manage relationships with suppliers and vendors
• Implement and maintain inventory tracking systems
• Coordinate timely shipment of equipment to patients
• Manage shipping documentation and tracking
• Handle returns processing and device assessment
• Optimize packaging procedures to minimize damage
• Work with shipping partners to resolve delivery issues

Benefits

• Competitive salary commensurate with experience
• Comprehensive health, dental, and vision insurance
• 401(k) with company matching
• Professional development opportunities
• Chance to make a meaningful impact on patient care
• Collaborative environment with cutting-edge healthcare technology

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees