Technology Services Supplier Relationship Manager

Pearson • Durham, NC

97d

About The Position

The position involves supporting the strategic partner governance model through process oversight, tracking and reporting on contractual commitments and benefits, managing internal and external stakeholder cadence, and documentation. The role requires collaboration with internal stakeholders to align vendor services with business objectives, evaluating vendor performance against service level agreements (SLAs) and KPIs, and implementing improvements when necessary. Additionally, the candidate will facilitate monthly and quarterly business reviews with strategic partners and internal stakeholders, ensure compliance with regulatory requirements and internal policies, and support dispute resolution if issues arise. The role also includes providing data, analytics, and reporting to the procurement team and leaders as needed, supporting the contracting lifecycle from RFP to SOW, and supporting process initiatives as requested. Training stakeholders on processes and best practices is also a key responsibility.

Requirements

• SRM Experience with technology service partners
• Technology procurement sourcing and contracting
• Experience with Procurement technologies (CLM, RFP, etc) and enterprise tools - Jira, Sharepoint, Microsoft Suite/Copilot, Smart Sheets, Ironclad, Service Now, etc.
• Able to influence internal and external stakeholders, executives, and leaders
• Articulate with strong communication, people, and leadership skills
• Experience of working with both virtual and physical global teams
• Strong problem solving and change management ability
• Evidence of managing strategic relationships and technology contracts
• Natural ability to interact positively with all internal stakeholders across cultures, countries, and professional disciplines
• Able to maintain impartiality and drive business outcomes
• Bachelor's degree in a relevant field

Responsibilities

• Support strategic partner governance model through process oversight, tracking and reporting on contractual commitments/benefits, internal and external stakeholder cadence management, and documentation
• Collaborate with internal stakeholders to align vendor services with business objectives
• Evaluate vendor performance against service level agreements (SLAs) and KPIs, implementing improvements when necessary
• Facilitate monthly and quarterly business reviews with strategic partners and internal stakeholders
• Ensure compliance with regulatory requirements and internal policies. Support dispute resolution if issues arise
• Provide data, analytics, and reporting to procurement team and leaders as needed
• Support contracting lifecycle from RFP to SOW
• Support process initiatives as requested
• Provide training to stakeholders on processes and best practices

What This Job Offers

• Job Type: Full-time
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees