Technology Services Supervisor

Regions Bank

3d • Onsite

About The Position

At Regions, the Technology Services Supervisor oversees the day-to-day operations of a Technology Services team for help desk services, desktop services or telecommunication services.

Requirements

• Bachelor's degree in Computer Science or a related field and six (6) years of related experience
• Or High School Diploma or GED and ten (10) years of related experience
• For those positions on the desktop service team: A+ Certification
• For those positions on the help desk service team: Certified Help Desk Professional (CHDP)

Nice To Haves

• One (1) year of leadership or supervisory experience
• Relevant certifications (i.e. HP, Lexmark, Cisco, etc.)
• Sec + Cert is preferred

Responsibilities

• Leads a team of associates providing support in one or more areas within technology services
• Plans, directs, supervises, and evaluates workflow to meet operational requirements
• Ensures the team operates in compliance with departmental processes, policies, and procedures
• Coordinates referrals between various technology departments to facilitate quick resolutions for requests
• Facilitates problem resolution and ensures little or no impact occurs and minimizes impact
• Monitors issues and keeps senior leadership updated
• Leads the deployment, maintenance, support, and upgrade of technology consisting of servers, workstation, hardware, software, operating systems, distributed printers, and telecommunications

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees