Technology Services Supervisor

Regions Bank•Atlanta, GA

3d•Onsite

About The Position

At Regions, the Technology Services Supervisor oversees the day-to-day operations of a Technology Services team for help desk services, desktop services or telecommunication services. Primary Responsibilities Leads a team of associates providing support in one or more areas within technology services Plans, directs, supervises, and evaluates workflow to meet operational requirements Ensures the team operates in compliance with departmental processes, policies, and procedures Coordinates referrals between various technology departments to facilitate quick resolutions for requests Facilitates problem resolution and ensures little or no impact occurs and minimizes impact Monitors issues and keeps senior leadership updated Leads the deployment, maintenance, support, and upgrade of technology consisting of servers, workstation, hardware, software, operating systems, distributed printers, and telecommunications This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

Bachelor's degree in Computer Science or a related field and six (6) years of related experience
Or High School Diploma or GED and ten (10) years of related experience
For those positions on the desktop service team: A+ Certification
For those positions on the help desk service team: Certified Help Desk Professional (CHDP)
Ability to enhance the technical expertise of team via coaching and development
Ability to learn additional systems as needed
Ability to manage and lead a team
Excellent analytical skills, detail oriented, and customer service skills
Excellent customer service skills
Excellent interpersonal skills and ability to interact with all levels of management and associates
Excellent organizational and time management skills
Familiar with a variety of the technology concepts, practices, and procedures
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Strong verbal and written communication skills
Strong work ethic and self-motivation

Nice To Haves

One (1) year of leadership or supervisory experience
Relevant certifications (i.e. HP, Lexmark, Cisco, etc.)
Sec + Cert is preferred

Responsibilities

Leads a team of associates providing support in one or more areas within technology services
Plans, directs, supervises, and evaluates workflow to meet operational requirements
Ensures the team operates in compliance with departmental processes, policies, and procedures
Coordinates referrals between various technology departments to facilitate quick resolutions for requests
Facilitates problem resolution and ensures little or no impact occurs and minimizes impact
Monitors issues and keeps senior leadership updated
Leads the deployment, maintenance, support, and upgrade of technology consisting of servers, workstation, hardware, software, operating systems, distributed printers, and telecommunications