Technology Services Lead

Bank of America • Charlotte, NC

1d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: We are seeking an experienced Application Production Support (APS) Engineer to support enterprise-scale web applications in production environment. This role involves on-call support, incident triage, root cause analysis, monitoring, and close collaboration with Application Development and Backend teams to ensure application stability, performance, and reliability.

Requirements

• 7+ years of experience in Java/J2EE, Enterprise Web Application Development, or Application Production Support (APS) for enterprise systems
• 4+ years of hands-on experience with SQL for data analysis and troubleshooting
• 2+ years of experience with Splunk and APM tools such as Dynatrace
• 2+ years of experience using Linux/Unix commands for production support
• Strong experience supporting business-critical applications in production environments

Nice To Haves

• Highly motivated and self-driven individual
• Strong analytical and problem-solving skills
• Excellent oral and written communication skills
• Solid understanding of Incident Management and Problem Management best practices
• Ability to work effectively in high-pressure, customer-impacting production environments
• Collaboration
• Influence
• Production Support
• Risk Management
• Solution Design
• Analytical Thinking
• Architecture
• Innovative Thinking
• Result Orientation
• Stakeholder Management
• Adaptability
• Automation
• DevOps Practices
• Project Management
• Solution Delivery Process

Responsibilities

• on-call support
• incident triage
• root cause analysis
• monitoring
• close collaboration with Application Development and Backend teams to ensure application stability, performance, and reliability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees