Technology Services Group (TSG) Technician II

UPS • Jackson, MS

267d • Onsite

About The Position

This position ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. This person is responsible for the daily management of cost, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure).

Requirements

• Employer will not sponsor a visa for this or future positions.
• Must be currently located in the same geographic location as the job or willing to relocate yourself.
• Requires hardware, software and database knowledge for integration with external customer technology and systems utilizing remote support tools or onsite visits.
• CompTIA A+ certification is preferred.
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Provides technical training and development to departmental resources and customers.
• Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.
• Applies approved principles for evaluating and setting goals and measures to deliver results.
• Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions.
• Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.
• Performs technical, analytical, or maintenance work.
• Works within standard operating procedures and/or scientific methods.
• Applies experience and skills to complete assigned work within own area of expertise.
• Works with a moderate degree of supervision.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Couriers and Messengers
• Education Level: No Education Listed