Technology Service Owner

About the position

Zions Bancorporation's Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today. We are currently seeking an experienced Technology Service Owner to join our Paper and Electronic Payments Team. This Technology Service Owner will be responsible for supporting our Wires applications that create simple and delightful experiences for our customers. The Engineering and Core Services organization is at the heart of innovation at Zions Bancorporation. We continually modernize on many of Zions' key banking applications and its banking core. In addition to application development, we manage the key platforms, services, and processes which enable modernized engineering and IT operations and delivery through DevOps and lean principles. Ensuring scalable, quality, innovative solutions for our teams and our customers is integral to what we do. Come join us in transforming engineering and banking software!

Responsibilities

• Configure installed software on all environments and perform configuration, tuning and prepare and update application documentation.
• Support various system functions including incident, change, system, and project management.
• Coordinate issue resolution and validation of service restored.
• Assist in troubleshooting applications, servers, transmissions, and firewall access issues.
• Work with vendors as needed to resolve issues.
• Provide application and infrastructure monitoring and coordinate with enterprise management and business unit on assigning and updating alerts.
• 24 X 7 on-call responsibilities for various applications.
• Perform other duties as assigned.

Requirements

• Experience in system administration of UNIX/Linux/RHEL and Windows operating systems.
• Working knowledge of business systems and applications, incident and change management, project and systems management.
• Working knowledge of department specific processes and procedures.
• Requires solid organizational, trouble shooting, and problem solution skills.
• Excellent analytical, interpersonal and communication skills, both verbal and written.
• Must be able to communicate effectively with senior business and technical management, vendors, and team members.
• Requires a Bachelor's in computer science, Information Systems, Business Administration, or other related field and 4+ years' experience in business systems analysis, processes, procedures, project management, multiple technologies, frameworks, or other directly related experience. A combination of education and experience may meet requirements.

Nice-to-haves

• Knowledge or familiarity with Wire Transfers with ACI MTS and UPF, SWIFT, RTP with FIS OPF and ACH with FISERV PEP+.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parent Leave and Adoption Assistance
• Health Saving (HAS), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products