Technology Service Desk Analyst I
About The Position
Promptly address and resolve hardware and software issues for bank personnel including, but not limited to: Installation, repair, and troubleshooting computer hardware and software for all areas of the Bank. Provide necessary “service desk” expertise in the Bank and to function as a technology resource for: Personal Computers/Multi-Function Printers Phone System (RingCentral) Local/Wide Area and Wireless Networks Telebanking System (IVR) Internet/Intranet Access Systems Training Bank used Applications, i.e.: Microsoft Office 365, ManageEngine, Deluxe Check Ordering, Publisher, Java, Adobe, Xperience, Synergy, Onboard, etc. Assist with maintaining ManageEngine Service Desk System: Maintain current hardware and software inventories; Enters Service Desk calls and resolutions to maintain a database of all activities; Produces reports as requested for audits or examinations. As directed by the Department Head and the Senior Technology Officer, supports the short-term and long-term technology objectives, plans, and priorities necessary to satisfy the company’s technology systems. Responsible for maintaining the level of understanding required to provide timely support of the installed hardware and software throughout the bank. Assist in technology projects, as required. Assist the Senior Technology Officer with higher level responsibility items including, but not limited to: Outside vendor personnel on hardware and software; Research and Development; Special Projects. Participate in Technology Department’s long-term and short-term goals and objectives including, but not limited to: Attends annual meeting to develop department on year plan; Attends monthly Employee Relations/Staff meetings to discuss and evaluate progress on meeting goals and objectives. Perform other duties as assigned or directed.
Requirements
- Participant in Information Technology related studies or current college student.
- Valid Driver’s License.
- Ability to concentrate and perform responsibilities by maintaining a constant state of focus and mental alertness.
- Ability to lift up to 20 pounds (i.e., files).
- Ability to communicate in person, through email or via telephone with customers and staff members.
- Ability to sit or stand for an extended period.
- Specific vision abilities required by this job may include close vision and the ability to adjust focus.
Nice To Haves
- Associate or bachelor’s degree in information technology preferred.
Responsibilities
- Address and resolve hardware and software issues for bank personnel
- Install, repair, and troubleshoot computer hardware and software
- Provide service desk expertise
- Function as a technology resource for various systems
- Maintain ManageEngine Service Desk System
- Support technology objectives, plans, and priorities
- Maintain understanding of installed hardware and software
- Assist in technology projects
- Assist the Senior Technology Officer with higher level responsibility items
- Participate in Technology Department’s goals and objectives
- Perform other duties as assigned or directed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
