Technology Projects Manager (Human Services)

About the position

This is a complex business and data analysis position. Requires strong knowledge of multiple business domains within human services as well as a strong background in the application of technology to business process improvement and data analysis. Leads the technology aspect on projects within the department in coordination with County IT and State IT. Works to address the data analysis needs across the Department of Human Services and serves as the technical representative for the Department.

Responsibilities

• Must have a deep understanding of all areas of work within the Department to lead technology projects, help identify business problems and propose solutions, address business process improvements, and provide Department-wide data analysis.
• Works cross-functionally as the primary department subject matter expert and/or lead on technology projects and produces strategic insight using analytical tools such as dashboards, GIS, and general reports.
• Acts as the department liaison on State and County IT systems support and maintenance.
• Learns applications quickly and can readily understand how each system is used by different employees and workgroups.
• Researches and analyzes information from multiple sources to understand current and future technology solutions and recommends solutions for improving current and future business practices.
• Interprets Department needs and refines requirements for IT and/or vendor consumption.
• Serves as the department liaison to County IT, leads department projects and represents the technological needs by coordinating and facilitating projects/issues discussions with department stakeholders.
• Ensures successful project implementation using documented work plans and deliverables, training plans, as well as mitigation plans to address potential concerns.
• Provides analytical insight into both operational and strategic needs in the department.
• Functions as a Department's Security Administrator for State and third-party computer systems.
• Serves as the business owner and user liaison for department specific applications.
• Participates in various County or State meetings related to existing systems or products, or potential new solutions.
• Creates and maintains Department documentation related to defined functions, configuration information, and change procedures.
• Completes special reports as assigned.

Requirements

• A Bachelor's Degree with a preference to an IT-related field and a minimum of 5 years of related experience required.
• Must have at least 3 years of experience with multiple, complex project management.
• Possess excellent planning and communication skills.
• Certified Project Management Professional (PMP), or Certified Business Analyst Professional (CBAP).
• 3+ years of work experience in Data Analytics and/or Business Analysis.
• Experience with Colorado Human/Social Services programs and services, and related state computer systems strongly preferred.
• Working knowledge of SQL scripting language.

Nice-to-haves

• Understanding of HIPAA and related human service privacy and confidentiality issues.
• Experience with Colorado Benefits Management System, Trails, Childcare Automated Tracking System, and Automated Child Support Enforcement System.
• Thorough knowledge of computer software, hardware, basic programming and applications, including Microsoft Office Suite programs, Microsoft Access, Oracle and SQL query language.

Benefits

• Medical/Dental/Vision/Retirement