City Of Alexandria-posted about 1 year ago
$88,234 - $155,275/Yr
Full-time • Mid Level
Remote • Alexandria, VA
Executive, Legislative, and Other General Government Support
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The Technology Program Manager (Operations/Service Desk) will lead the Service Desk within the Information Technology Services Department, managing staff and ensuring effective support for end users. This role involves overseeing incident management procedures, enhancing service quality, and developing policies to ensure consistent service levels. The incumbent will also be responsible for staffing, performance analysis, and proactive problem resolution, contributing to the overall efficiency of the department's technology operations.
