Technology Products Engineer I

Gregory Poole•Raleigh, NC

About The Position

The Technology Products Engineer I supports and promotes technology solutions for the heavy earthmoving and mining industries. This role ensures technology support agreements are delivered professionally while building strong customer relationships and partnering with sales and product support teams to drive adoption of CAT, Trimble, and related technologies. The position represents SITECH Precision and Gregory Poole through technical expertise, teamwork, and a commitment to customer success.

Requirements

High school diploma or GED is required.
Must have proven technical skills - 5 + years of industry experience.
Must have the ability to communicate verbally.
Must be able to perform essential physical functions including regular use of hands and frequent standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.
Ability to lift up to 10 pounds regularly, 25 pounds frequently, and 50 pounds occasionally.
Ability to work around electrical hazards, moving mechanical parts, heights, and outdoor weather conditions.
Ability to work in loud environments while wearing required personal protective equipment.
Must have the ability to perform close visual work.
Must be able to travel as necessary, including overnight trips and occasional weekends.
Demonstrated technical aptitude with electronic, mechanical, and GPS-based systems.
Ability to obtain MSHA certification and complete site-specific training.
Ability to read, write, speak, and comprehend English.

Responsibilities

Provide technical support for CAT, Trimble, and related technology systems
Perform basic troubleshooting of digital and analog electronic components, electrical wiring, and mechanical systems
Assist with installation, maintenance, and repair of technology equipment
Ensure preventative maintenance is completed in accordance with customer contracts
Deliver basic customer training and assist with advanced training programs
Identify technology sales opportunities and communicate recommendations to Sales Account Managers
Assist account managers and product support representatives with technology product promotion
Develop trusted customer relationships that position the company as the preferred technology advisor
Maintain open communication with managers and team members
Work independently with minimal supervision while contributing as a team member
Work safely at all times and comply with company and customer safety policies and procedures
Promote corporate values and professional conduct in all interactions