Technology Product Intern - State Examiner System

CSBS•Washington, DC

5d•Hybrid

About The Position

Unlock Your Potential with the CSBS Summer Internship Program For more than 110 years, the Conference of State Bank Supervisors (CSBS) has been uniquely positioned as the only national organization dedicated to advancing the nation’s dual-banking system, strengthening consumer protection, and promoting safe and sound financial supervision. Every day, we work alongside state regulators to oversee the financial services industry, foster economic growth, and drive innovative, responsive regulation. Our goal? To be the recognized leader in enhancing the quality and effectiveness of state financial oversight. Are you ready to kickstart your career in the vibrant heart of the nation’s capital? The CSBS Summer Internship Program offers undergraduate, graduate, and law school students an unparalleled opportunity to gain hands-on experience, expand their professional network, and make a tangible impact in the world of financial policy and regulation. This dynamic 12-week paid internship immerses you at the intersection of policymaking, technology, business, and regulation. You’ll work on meaningful, high-impact projects aligned with your background and interests, gaining exposure to industry leaders, policy experts, and fellow emerging professionals. In addition to your individual assignments, you’ll collaborate with a cohort of interns on a strategic enterprise-wide project that will leave a lasting impact on CSBS. Commuter benefits are also provided. If you’re passionate about government, law, technology, public policy, business, or non-profit work, this internship is your gateway to professional growth and real-world impact. Are you ready to explore, learn, and lead? Join us this summer at CSBS in Washington, DC, and take the next step in your career! The Technology Product Intern for SES (State Examiner System) will lead the development of major components of a business case that will inform CSBS leadership on how SES should incorporate consumer complaint analytics. This includes examining potential data sources, user needs, market demand, technical integration costs, sustainability considerations, and expected supervision impact. The business case will be presented to the leadership team for consideration. This internship is ideal for students interested in product strategy, data analytics, public policy, regulatory technology, consumer protection, or financial supervision.

Requirements

Currently pursuing a degree in Information Technology, Business Information Systems, or Business Administration.
Coursework in public policy, economics, data science, business, or related fields.
Experience with basic data analysis or visualization tools.
Clear written communication and presentation abilities.
Familiarity with financial regulation, consumer protection, product strategy, or analytics.
Ability to support business case development leveraging Excel, Word, and PowerPoint tools.
Due to the nature of CSBS’s business in support of state financial services supervision, all CSBS employees have the potential of interacting with confidential information related to the supervision of financial services companies (“Confidential Supervisory Information”). As a result, in addition to general business conflicts of interest, all CSBS employees are expected to disclose conflicts of interest in financial services companies on at least an annual basis and to proactively avoid such conflicts.
Protect the confidentiality, integrity, and availability of CSBS information and information systems in accordance with CSBS policies and procedures.
Candidate must be in the DC area and able to work in the CSBS office as needed.

Responsibilities

Conduct Market & Landscape Research such as analysis of how federal agencies, state agencies, and private-sector regtech platforms utilize consumer complaint data. Benchmark existing complaint analytics tools and identify gaps/opportunities for SES.
User & Stakeholder Needs Assessment such as interviews with state regulators, examiners, and SES user groups to understand their needs, pain points, and workflows involving consumer complaints.
Data and Integration Feasibility Analysis: Catalog of available complaint data sources (e.g., private sector and public information, federal repositories, state systems).
Cost–Benefit & Impact Assessment, to map the potential impact of complaint analytics on examiner efficiency, exam quality, consumer protection outcomes, and cross-agency visibility.
Business Case Development: Help structure, draft, and present the SES consumer complaint analytics business case.