Technology Portfolio & Program Management

QBE Insurance Group • Ramsey, MN

2d • Hybrid

About The Position

The Technology Portfolio & Program Management function leads cross functional technology programs and portfolio segments within NAU IT, ensuring strong alignment with business goals, strategic capabilities, and regulatory and compliance expectations. The role provides disciplined oversight across planning, execution, governance, architecture and security reviews, financial stewardship, and stakeholder communication. This position manages program interdependencies, costs, financials, risks, and issue resolution from initial scoping through full embedding of solutions. It also provides people leadership for the Project Management team and plays a central role in ITSC governance, executive reporting, and vendor/partner delivery management.

Requirements

• Relevant experience leading complex technology projects or programs within an IT organization.
• Demonstrated ability to manage delivery across multiple teams, functions, and stakeholders.
• Experience overseeing initiatives from inception through implementation, ensuring alignment to strategy, scope, schedule, and quality expectations.

Nice To Haves

• Experience in insurance, regulated industries, or similarly complex operational environments.
• Proven ability to work effectively with stakeholders at all levels of the organization, including senior business leaders and technology executives.
• Strong relationship management skills with a track record of influencing decisions, resolving conflicts, and driving alignment across teams.
• Senior‑level stakeholder management experience, including preparation and delivery of executive‑level communications.
• Solid understanding of the software development lifecycle (SDLC) and technology delivery practices.
• Significant experience in Project, Program, or Portfolio Management roles with responsibility for cross‑functional initiatives.
• Experience leading or supporting senior delivery or account management functions within IT.
• Demonstrated ability to translate business needs into actionable plans and to identify value‑add opportunities across a portfolio.
• Experience working within or alongside outsourced IT arrangements, including coordination with system integrators and external vendors.
• Experience managing interdependencies, risks, financials, and resource constraints across multiple, concurrent initiatives.

Responsibilities

• Participate in strategic planning with senior business leaders to ensure technology delivery aligns with organizational goals and strategic imperatives.
• Ensure all initiatives are set up with clear objectives and deliver against agreed time, budget, scope, and quality expectations.
• Provide subject matter expertise on business demand, helping determine value‑add and priority across the portfolio.
• Manage relationships between the business and IT to ensure clarity, alignment, and effective decision‑making throughout initiative lifecycles.
• Lead, manage, and hold the Project Management team accountable for consistent delivery practices, documentation standards, and execution excellence.
• Own and refine Project Management team processes, workflows, and operating mechanisms to support predictable, repeatable delivery outcomes.
• Identify and manage interdependencies, risks, and issues across all initiatives, ensuring they are resolved or escalated appropriately.
• Develop and maintain constructive working relationships with internal and external stakeholders across functions and levels.
• Manage assigned vendors throughout the vendor lifecycle, ensuring delivery expectations are met and supporting cross‑team alignment.
• Provide overall program management across complex, matrixed delivery environments, bringing together teams across IT, business, and external partners.
• Produce clear, concise program status updates and executive‑level communications summarizing progress, risks, decisions, and required actions.

Benefits

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees