Technology Partnership Manager, Omaha

First National Bank

6d•$105,443 - $179,253•Onsite

About The Position

The Technology Partnership Manager is key to ensuring execution of our hybrid IT delivery model, blending in-sourced and outsourced services to enhance efficiency and align with business objectives. This role helps ensure seamless execution of our hybrid model by building strong relationships with key vendors, continuously evaluating service performance against our business goals, and facilitating changes as needed.

Requirements

Strong communication skills
Ability to learn quickly and adapt to constantly changing industry and environment
Self-starter with an ability to diagnose a problem, figure out what needs to be done and do it
Strong attention to detail
Strong organizational skills
Able to build credibility & have impact at speed
Ability to make decisions and priority calls based on currently available information
Ability to successfully build relationships
Positive attitude, innovation and goal-oriented mindset
Analytical skills, especially with digging into data
5-7 years related work experience

Nice To Haves

Project coordination or program management experience in any industry
Background in technology, operations, consulting, or vendor management
Experience with performance metrics, SLAs, or business case development

Responsibilities

Build strong day-to-day working relationships with vendor partners to continuously improve service quality and value
Manage performance standards and service agreements, serving as the go-to person when issues need executive attention
Verify quality, confirm SLAs, and hold vendors accountable when standards are not met
Champion innovative service delivery approaches and help expand successful partnerships to new areas
Provide regular updates, ideas and escalations to executive leadership
Translate business needs into actionable service plans and coordinate across multiple teams to ensure successful delivery
Partner with finance and IT leadership to build and maintain business cases that demonstrate value and support decision-making