This position is an experienced Technology Operations Manager that is tasked with maximizing the continuity and operations of our 21 technology systems. Our Technology Operations team owns a critical continuity of operations role with our agency and end users. At all times, the position shall be focused tirelessly and endlessly on the unbroken delivery of sustainable, dependable, and functional technology. This role will provide direct supervision to our team of 6 System Administrators. Additionally, in partnership with our Technology Service Supervisor, this role will have dotted line relationships with our full-time, OIT System Developers that are devoted to CDEC. The position is expected to utilize an Agile, iterative approach to all technology operations duties across the BITS technology infrastructure. CDEC, along with its infrastructure of applications and systems, is an expansive, dynamic agency with thousands of stakeholders. To be successful, this role must have a communicative and collaborative approach to CDEC Technology that is encompassing all these inputs. While we strive to be inclusive of all stakeholders, a principle of the BITS team is that the families, children, and early childhood professionals that we serve have been, are currently, and will continue to be the primus inter pares of all stakeholders. Additionally, this role will be a critical pivot between our Technology Service team of Customer Experience (CX) Administrators and the Product team by providing daily support in all operations and maintenance. This will be achieved through consistent, regular, and intentional connections with these 2 teams. In collaboration with the Technology Service Manager, this role will be responsible for the intake of all enhancement, project, and technical debt requests, representing those requests to the Governor's Office of Information Technology and vendors, and collaborating with the divisional Product Owners for inputs and prioritization of efforts. This position has regular interaction with internal staff including division directors and internal program managers. This position also regularly represents the Office, Division, and technology applications to other state agencies, vendors, and to external partners at meetings and other venues.