Technology Operations Support/Help Desk Representative II

Canon Solutions America • Coraopolis, PA

78d • $20 - $28

About The Position

Second level support resource reflective of expertise and knowledge gained at level 1. Trained in customer service core requirements with demonstrated proficiency with customers, core technologies and work processes.

Requirements

• HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
• Associates degree or equivalent preferred.
• Must have been a back-up for an install Lead.
• Adept at listening to customer and matching their energy, paraphrasing back to understand their concerns/issues.
• Assuring that they will personally ensure that a solution is found and implemented.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• To be established with Co-op organization in alignment with their course descriptions.
• Canon courses or equivalent experience.

Responsibilities

• Demonstrates higher level customer support capabilities through assignments.
• Identifies potential opportunities to improve work processes, tools and systems to streamline workflows.
• Adept at core customer service skills.
• Supports the department as needed on special projects.
• Reduced level of oversight required by manager to complete tasks.
• Demonstrates consistent respect to customers.
• Contributes information to customer database.
• Generates customer relationships appropriately.

Benefits

• Competitive compensation package including medical, dental, vision.
• 401(k) Savings Plan.
• Discretionary profit sharing.
• Discretionary success sharing.
• Educational assistance.
• Recognition programs.
• Vacation.
• Employee referral bonus.
• Employee discounts.
• Dress for Your Day attire program.
• Volunteer opportunities to give back to our local community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED