Technology Operations Manager

Ascension Health•Pensacola, FL

76d•Hybrid

About The Position

Responsibilities: Coordinates and drives business relationships with key internal partners and significant external partners Serves on ministry governance councils as a technology partner and advisor Is a consultative partner to the leaders in ministry on all technology topics and articulates short and long term trade-offs on technology decisions Partners with Ministry Market leadership and IT stakeholders to align technology to help achieve Ascension's goals Works with customers to understand and explain business and technical issues, respond to user problems, explain new technologies, and present deliverables Promotes new solutions, methods to improve business processes, efficiency and effectiveness or value delivered to customers Partners in technology roadmap development with operational business partners and works across Ascension Technologies to help enable solutions Provides executive reporting for account portfolios and helps support IT vetting and prioritization processes for demand management Brokers prioritization and delivery commitment based on capacity and business value to the organization Manages intake process from identification of business issue/idea to project initiation/rejection Initiates and leads teams through change by communicating a compelling case for change Oversees activities for assigned ministry and orchestrates delivery through to a high standard and customer satisfaction. Ensures user/management involvement at appropriate milestones Facilitates resolution to usability/performance issues which impact performance and owns collaboration with care team and business leaders during critical events Facilitates support across AT during a crisis. Contributes to project plans, RFP's and RFI's. Helps formulate project scope and objectives Advises and guides business partners and impacted associates for processes related to technical assessments, contracting, sourcing, and technology delivery. Represents business partners at CAB meetings Business and Technical Acumen: Makes sound decisions and takes initiative and accountability for the accuracy of information in the preparation and presentation of detailed proposals Proactively resolves complex, non-routine problems and issues Understands business needs, identifies inefficiencies in processes and proposes technology solutions for improvement Works across multiple functional areas with a clear ability to understand operational and executive level needs Demonstrates high ethical standards and fosters trust Demonstrates knowledge of and experience with software tools to create, edit, and analyze complex projects, and presentations Understands Agile project delivery, application development, and Healthcare applications

Requirements

High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.

Nice To Haves

Healthcare technology experience
Previous experience with C suite level support

Responsibilities

Coordinates and drives business relationships with key internal partners and significant external partners
Serves on ministry governance councils as a technology partner and advisor
Is a consultative partner to the leaders in ministry on all technology topics and articulates short and long term trade-offs on technology decisions
Partners with Ministry Market leadership and IT stakeholders to align technology to help achieve Ascension's goals
Works with customers to understand and explain business and technical issues, respond to user problems, explain new technologies, and present deliverables
Promotes new solutions, methods to improve business processes, efficiency and effectiveness or value delivered to customers
Partners in technology roadmap development with operational business partners and works across Ascension Technologies to help enable solutions
Provides executive reporting for account portfolios and helps support IT vetting and prioritization processes for demand management
Brokers prioritization and delivery commitment based on capacity and business value to the organization
Manages intake process from identification of business issue/idea to project initiation/rejection
Initiates and leads teams through change by communicating a compelling case for change
Oversees activities for assigned ministry and orchestrates delivery through to a high standard and customer satisfaction.
Ensures user/management involvement at appropriate milestones
Facilitates resolution to usability/performance issues which impact performance and owns collaboration with care team and business leaders during critical events
Facilitates support across AT during a crisis.
Contributes to project plans, RFP's and RFI's.
Helps formulate project scope and objectives
Advises and guides business partners and impacted associates for processes related to technical assessments, contracting, sourcing, and technology delivery.
Represents business partners at CAB meetings
Makes sound decisions and takes initiative and accountability for the accuracy of information in the preparation and presentation of detailed proposals
Proactively resolves complex, non-routine problems and issues
Understands business needs, identifies inefficiencies in processes and proposes technology solutions for improvement
Works across multiple functional areas with a clear ability to understand operational and executive level needs
Demonstrates high ethical standards and fosters trust
Demonstrates knowledge of and experience with software tools to create, edit, and analyze complex projects, and presentations
Understands Agile project delivery, application development, and Healthcare applications