Technology Mgr

American Electric Power • Columbus, OH

2d

About The Position

At AEP, we’re more than just an energy company! We’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you! Responsible for the strategic direction of a technology domain, services, or process within a broader strategy of a Business Unit (BU) customer or technology functional area. Promotes and applies Technology processes and solutions to meet the needs and align with the strategies of that BU customer or technology functional area. Responsible for directly managing and developing technology staff, building and sustaining collaborative relationships with operating companies, BUs, and technology teams. Lead the teams to complete projects and/or services and perform all technology work activities via efficient processes and effective use of resources. Responsibilities include decision making, risk assessment, task prioritization/assignment/tracking, project assignment, employee development, performance feedback, motivation, team building, communication, planning, resource allocation, cost control, problem/issue/conflict resolution, customer service, and client relations. Decisions are guided by policies, procedures and business plans; receives guidance and oversight from senior manager. What You'll Do: Own the end‑to‑end engineering and operational health of end‑user technology platforms, with clear accountability for employee experience, stability, and security. Define and execute a multi‑year End User Engineering strategy and roadmap aligned to business priorities, workforce needs, and enterprise standards. Provide hands‑on technical leadership while managing and developing engineering teams responsible for endpoint and workspace platforms. Drive platform standardization, lifecycle management, and continuous reduction of technical debt to improve reliability and scalability. Evaluate, pilot, and operationalize new technologies that improve productivity, usability, and supportability across the enterprise. Oversee engineering and delivery for Windows, macOS, mobile devices, and virtual desktop/application platforms (e.g., Citrix). Serve as the accountable owner for endpoint management platforms, including Intune, Jamf, and System Configuration Manager, ensuring secure, scalable, and well‑governed solutions. Partner closely with Security, Infrastructure, Service Management, and Business stakeholders to ensure solutions are supportable, compliant, and outcome‑driven.

Requirements

• Bachelor’s degree in computer science, engineering, business, or related technical field is required. An equivalent combination of education and related experience may be considered.
• In addition to any experience required above, 8 or more years of technology experience; 4-6 years of direct supervision experience preferred.

Nice To Haves

• 7+ years of hands-on experience managing end-user platforms in a fast-paced environment
• 3+ years of people management or technical team leadership experience
• Strong expertise in modern endpoint management
• Strong understanding of endpoint security, compliance, and automation
• Experience operating in a large enterprise environment

Responsibilities

• Responsible for the strategic direction of a technology domain, services, or process within a broader strategy of a Business Unit (BU) customer or technology functional area.
• Promotes and applies Technology processes and solutions to meet the needs and align with the strategies of that BU customer or technology functional area.
• Responsible for directly managing and developing technology staff, building and sustaining collaborative relationships with operating companies, BUs, and technology teams.
• Lead the teams to complete projects and/or services and perform all technology work activities via efficient processes and effective use of resources.
• Responsibilities include decision making, risk assessment, task prioritization/assignment/tracking, project assignment, employee development, performance feedback, motivation, team building, communication, planning, resource allocation, cost control, problem/issue/conflict resolution, customer service, and client relations.
• Own the end‑to‑end engineering and operational health of end‑user technology platforms, with clear accountability for employee experience, stability, and security.
• Define and execute a multi‑year End User Engineering strategy and roadmap aligned to business priorities, workforce needs, and enterprise standards.
• Provide hands‑on technical leadership while managing and developing engineering teams responsible for endpoint and workspace platforms.
• Drive platform standardization, lifecycle management, and continuous reduction of technical debt to improve reliability and scalability.
• Evaluate, pilot, and operationalize new technologies that improve productivity, usability, and supportability across the enterprise.
• Oversee engineering and delivery for Windows, macOS, mobile devices, and virtual desktop/application platforms (e.g., Citrix).
• Serve as the accountable owner for endpoint management platforms, including Intune, Jamf, and System Configuration Manager, ensuring secure, scalable, and well‑governed solutions.
• Partner closely with Security, Infrastructure, Service Management, and Business stakeholders to ensure solutions are supportable, compliant, and outcome‑driven.

Benefits

• In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager