Technology Media & Telecoms Relationship Manager - Payments - Associate

JPMorgan Chase & Co. • Plano, TX

2d

About The Position

You are a strategic thinker, passionate about delivering solutions to clients, and have experience in relationship management. You have found the right team.
As an Associate Relationship Manager within the Technology, Media & Telecoms sector of JPMorgan Merchant Services, you will primarily oversee a select portfolio of global large corporate clients. You will collaborate closely with the firm-wide bank coverage team and JPMorgan Payments Treasury Services to ensure seamless service and support. As an associate Relationship Manager, you will be accountable for maintaining strong relationships with key decision-makers and influencers within those assigned client relationships. You will meet JP Morgan Merchant Services’ profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio.

Requirements

• Bachelor’s degree or equivalent experience required
• Demonstrated ability to grow and retain client relationships through effective use of relationship management and client consulting skills
• 2+ years of payment industry experience
• Strong MS Office Suite skill set with a high emphasis in Excel and other business related database programs i.e. Salesforce
• Demonstrated ability to work across cultures with internal teams and external clients with professionalism and a bias to action
• Strong organizational and presentation skills
• Exceptional verbal and written communication skills
• Travel required

Nice To Haves

• Master’s in Business Administration
• Certified Payments Fraud prevention professional (CPFPP)

Responsibilities

• Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction
• Execute sales/support strategies in conjunction with other lines of business; including, but not limited to the Commercial Bank, Corporate Client Bank, JPMorgan Payments Treasury Services, FX and Card Services to optimize product and service delivery
• Act as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services
• Establish and maintain strong internal partnerships with respective JPMorganChase coverage teams through on-going collaboration and communication
• Implement and support ongoing client strategy and co-coordinating cross-sell opportunities with other parts of JPMorgan Payments, Treasury Services
• Understand client needs by applying a strategic, consultative selling approach to cultivate payments optimization strategies and develop appropriate product solution recommendations
• Prepare and deliver quarterly business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand business
• Participate in external industry conferences to ensure market visibility for the JPMorgan franchise within the identified market segment
• Create, maintain and execute on ongoing personal development plans via internal and external sources

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level