Technology Manager

Oakland Museum of California-posted 3 months ago
$111,850 - $111,850/Yr
Full-time • Manager
Oakland, CA
101-250 employees
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The Technology Manager in coordination with the Director Technology is responsible for the day to day management of the Technology Department. This position supervises half of the technology staff and is responsible for the architecture, management, maintenance and optimization of the entire computing and telephony infrastructure of the organization.

  • Support the Museum’s mission, values, vision, and core commitment to the visitor experience, community engagement, and institutional relevancy for the future.
  • Contribute to and support the OMCA strategic plan, annual priorities, and institutional initiatives such as diversity advancement.
  • Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives.
  • Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement.
  • Direct and supervise the day-to-day activities of select technology and AV staff and interns, including priority setting.
  • In collaboration with the Director, Technology, manage the onsite needs of technology and AV staff with respect to coaching, professional development and performance management.
  • Facilitate the technology and AV staff’s engagement with the remote leadership of the Director Technology, including adherence to communication protocols and practices.
  • Represent the Director, Technology and document key information required to be passed along to the Director, Technology at onsite meetings of all types, when the Director, Technology is not available to join remotely.
  • Assist Director, Technology with managing the projects, the timelines, and the extension of the Technology Roadmap, as required.
  • Establish server, telephony and networking environment by designing system configuration; directing and implementing system installation, configuration and monitoring, defining, documenting, and enforcing system standards.
  • Support and maintain MS Windows Server(s), Linux, Webex phone services and user account management.
  • Provide close system, services and network monitoring for security and operational stability and maintain a proactive stance to ensure uninterrupted services.
  • Define, maintain and enforce system and network security and data protection compliance through, for example, firewall policies, vulnerability scanners.
  • Maintain technical and procedural documentation for systems and network configuration standards, installation and disaster recovery procedures with near line and cloud storage.
  • Provide hardware repair for all systems and coordinate warranty issues through vendors while also ensuring all systems are under current support contract and licensed.
  • Maintain an unbiased stance to hardware and software in order to provide best fit solutions.
  • Proactively seek out ways to improve infrastructure and performance.
  • Provide direct customer support and tactical assistance for various levels of problems.
  • Provide strategic assistance to Director Technology.
  • Document existing infrastructure and changes to the infrastructure.
  • Propose, document and enforce standard security and operating procedures.
  • Provide mentoring and training to staff across the organization and to Technical Support Staff.
  • Interface with vendors if problems exceed in house expertise or replacement parts are needed.
  • Assist as point of contact for Technology department when needed.
  • Interface with vendors when needed to discuss consultant work or specifications of infrastructure systems.
  • Ability to be a strategic thinker and ability to deploy and align organizational strategies and objectives.
  • Ability to deliver results, facilitate and influence others and problem solve beyond temporary solutions.
  • Ability to model and encourage visitor and internal customer service, take and share responsibility, and treat others with respect.
  • Brings 7+ years of related experience managing a visitor/public customer service operation with a demonstrated track record of success.
  • Has at least 3 years supervisory/lead experience.
  • Studies in business administration, marketing, non-profit management, or museum studies preferred.
  • English language proficiency in both spoken and written form; proficiency in a second language (particularly Spanish or Chinese) desirable.
  • Ability to analyze production and administrative problems, evaluate alternative solutions, and recommend or adopt effective courses of action.
  • Working knowledge of visitor service principles, practices and procedures; knowledge of principles of supervision and training.
  • Working knowledge of administrative principles and methods, including goal setting, program development and implementation; conflict resolution experience, leadership, team-building and motivational skills, and a professional and flexible manner.
  • Ability to establish and maintain working relationships with staff, volunteers, and members of the public; exercise tact and diplomacy at all times; demonstrate an understanding of protocol and sensitivity to cultural diversity needs.
  • Working knowledge of financial record-keeping practices and procedures as well as the principles and practices of budgeting and accounting.
  • Excellent attention to detail and exceedingly well-organized.
  • Working knowledge of computer systems and applications with proficiency in computerized electronic POS/ticketing systems (Tessitura experience a plus), Microsoft Office, Google Suite.
  • Communicate effectively orally and in writing; prepare and deliver presentations and written materials appropriate for diverse program platforms, including public presentations, training programs, on-line activities.
  • Working knowledge of equity and diversity practices.
  • Compensation: $111,850 - $111,850
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