Technology Manager - Payments

About the position

The Technology Manager provides thought leadership to deliver creative and efficient technical solutions. This role leads the technical development and support of the core mainframe products and/or initiatives. This role is also responsible for leading their resources to develop high level delivery plans based on a set of objectives (scope, delivery and technical approaches, risk, assumptions, staffing plans, other cost, and ongoing operational plans and cost). The Technology Manager also oversees client, customer, and vendor relations to ensure that service expectations are met or exceeded. This manager will lead, coach and mentor multi-faceted workforce. The role is broad in scope, supporting a diverse group of corporate functions as well as platform engineering. The Manager will participate in code reviews; ensure timely code merges and successful deployments; manage and help with story assignments by assessing the task, technology, and skills of team members; and participate & oversee knowledge sharing and Agile internal demo sessions. The ideal candidate will be an organized self-starter who communicates effectively with a natural desire to achieve results.

Responsibilities

• Partner with corporate functional leaders to create and execute a technology strategy that will enhance overall business capabilities.
• Stay abreast of technology industry trends and best practices.
• Continuously transform the organization to increase efficiencies and reduce overall expense.
• Partner with innovation team to test and learn emerging technology and its viable applicability to enhance corporate business capabilities.
• Create, prioritize, plan, and execute portfolio/product roadmaps or initiatives through collaboration with Technology and appropriate business partners.
• Reduce time to market by utilizing Agile methodologies and/or applying appropriate methodologies, e.g. dev/sec/ops.
• Surface issues and risks; escalate for resolution.
• Provide insights on risks based on broad experience.
• Ensure employees deliver new technology solutions and capabilities in accordance with the roadmap and ensure that they meet established objectives and expectations of business partners and/or colleagues.
• Cultivate good system management disciplines including clearly defined and documented roles and responsibilities, documented phase processes and checkpoint and detailed planning for system deployment.
• Define and report metrics based on overall business objectives.
• Ensure compliance and control activities support technology and enterprise business objectives and are aligned with executive risk tolerances and expectations.
• Ensure processes and controls within assigned area to enhance performance, security, reliability, and availability of systems.
• Drive a continuous improvement and compliant culture through documented policies, procedures, and architecture.
• Manage and develop team cultivating a spirit of one team with shared goals and objectives.
• Select, motivate and retain high performing talent.
• Provide on-going feedback to maximize overall performance.

Requirements

• Bachelor's Degree from an accredited university in Computer Science, Engineering, Math, or other relevant technology degrees and/or experience or equivalent through a combination of education and/or technology experience or High School diploma or GED and 12 years of progressively responsible experience.
• 6 years of experience in technology and proficiency.
• 6 years of experience leading large, complex/critical technology projects.
• 3 years of experience influencing strategy for large organizations.
• 2 years of experience managing or influencing others to achieve desired results; direct team management preferred.
• This position is not eligible for sponsorship. Must have indefinite employment authorization.

Nice-to-haves

• Mainframe Technical background.
• Knowledge of cloud / server-based technologies.
• Knowledge of Hogan suite of applications, a plus.
• Knowledge of Payments PEP/ ACH processes, a plus.

Benefits

• Health and welfare programs.
• Strong retirement benefits.
• Generous paid time off programs.
• Medical, dental, and vision benefits.
• 401(k) and pension.
• Income protection benefits such as life insurance, AD&D, and supplemental health programs.