Technology Manager of Learning & Adoption

Cooley LLP • Los Angeles, CA

82d • $125,000 - $190,000

About The Position

Cooley is seeking a Technology Manager of Learning & Adoption to join the Client Services team. This position is responsible for the strategic vision, design, development, delivery, and administration of all technology learning resources and related change-management initiatives firmwide. The manager will create multi-faceted awareness and learning campaigns that drive engagement, retention, and measurable outcomes. They will play a pivotal role in driving the effective use and adoption of technology across the firm.

Requirements

• 5+ years direct applicable experience in technical learning and training.
• Senior candidates must have 7+ years applicable experience with 2+ years of management experience.
• Strong knowledge of Microsoft products including M365 suite.
• Strong knowledge of desktop hardware and other technology.
• Current knowledge of adult learning methodology.
• Understanding of educational technology and e-learning.

Nice To Haves

• Bachelor's degree in a field related to education, technology or business.
• Post Graduate degree/certifications.
• Experience managing teams.
• Prior technical writing or visual design experience.
• History of developing and supporting innovative learning and engagement methods.
• Strong understanding of risk management issues applicable to complex projects.
• Prior law firm or legal experience.
• Active involvement in learning and engagement professional organizations.

Responsibilities

• Develop, unify, and champion the vision and strategy for Technology Learning & Adoption firmwide.
• Establish and maintain strong relationships with key internal stakeholders.
• Ensure the team delivers the highest possible value to the firm by staying business/practice outcome focused.
• Develop and implement change management strategies for new technology initiatives.
• Drive adoption of new tools and processes by designing and delivering targeted communications, training, and in-person support.
• Anticipate and proactively address resistance to change.
• Oversee the coordination of new hire technology training and Technology onboarding processes.
• Coordinate with other teams to ensure curriculum consistency and support global learning initiatives.
• Utilize subject matter experts to collect and distribute essential knowledge.
• Analyze learning data to identify trends and measure the effectiveness of training programs.
• Responsible for the development and maintenance of the L&A budget.
• Lead or participate in projects of varying scope.
• Build and empower teams by providing support, resources, and autonomy.
• Ensure the team comprehensively supports technology topics relevant to firm personnel.
• Ensure learning L&A adapts the firm’s technology curriculum to individual learner needs.
• Provide resources that exceed learners’ expectations.
• Oversee learning technology as it relates to the Technology Department.
• Lead, facilitate, and supervise coaching sessions of immersive learning.
• Organize comprehensive testing of new software applications.
• Stay abreast of emerging technology trends and advancements in adult learning methodologies.
• Serve as direct supervisor and mentor to direct reports.
• Manage staffing coverage and review time logs/time off requests.
• Support business professional development and continued educational opportunities.

Benefits

• Medical, health savings account, dental, vision, flexible spending accounts.
• Pre-tax commuter benefits.
• Life insurance, AD&D, long-term care coverage.
• Backup care for children and/or adults and other parental support benefits.
• Firm-paid life insurance, AD&D, LTD, short term medical benefits.
• 21 days of Paid Time Off (PTO) and 10 paid holidays each year.
• Generous parental leave and fertility benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees