Technology Liaison Lead

Grand Rapids Public Schools•Grand Rapids, MI

6d•Onsite

About The Position

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description. GRPS MISSION : Our mission is to ensure that all scholars are educated, self-directed and productive members of society. Technology Liaison Lead Department: Management Information Services (MIS) Bargaining Unit: Grand Rapids Public Schools Paraprofessional Association (GRPSPA) Wage: Determine by the collective bargaining agreement Direct Supervisor: Principal JOB SUMMARY The Technology Liaison Lead will act as the first point of contact for technology issues at their school, advising staff in accordance with district and MIS policies and processes.

Requirements

Must have: completed at least two years of study at an institution of higher education (60 credits); or obtained an associate's or higher degree; or achieved a passing score on a MDE approved ETS paraprofessional assessment.
Proficient in computer use and basic troubleshooting.
Proven ability to work effectively with individuals from diverse backgrounds.
Strong verbal and written communication skills, along with organizational abilities.

Responsibilities

Manage and maintain digital inventory of scholar devices, charging carts, and enclosures schoolwide.
Utilize MIS procedures for check-in/check-out and device repair reporting for staff and scholars.
Utilize GRPS procedures for lost/stolen devices.
Maintain accurate electronic records of device assignments, repairs, and replacement.
Generate and analyze reports on device usage, repair trends, and inventory status.
Provide first-line technical support for scholars and staff regarding device-related issues (malfunctioning screens, keyboards, etc.).
Troubleshoot basic device issues and escalate problems to MIS.
Conduct training sessions for scholars and staff on proper device usage, care, and digital literacy.
Develop and distribute resources related to device use and maintenance.
Enforce school policies related to device usage, internet safety, and digital citizenship.
Monitor compliance with acceptable use policies and report any violations.
Coordinate with teachers and administration to ensure devices are available for classroom activities and assessments.
Serve as a liaison between the school, scholars, parents, and the MIS department regarding device-related matters.
Work with MIS to report issues with processes or equipment related to inventory maintenance.
Schedule and perform regular maintenance checks on devices to ensure they are in good working condition.
Ensure devices are securely stored when not in use.
Implement and manage protocols for device sanitation and hygiene.
Consistently demonstrate dependable attendance and punctuality.
Other duties as assigned.