Technology Infrastructure Specialist II

Newport News Public Schools•Newport News, VA

14h

About The Position

Under the direction of the Coordinator of Technology Infrastructure performs specialized work. Work involves implementing, maintaining, servicing, programing and monitoring public address\intercom, master clock, fire notification, intrusion, CCTV, and door access systems. Position also involves implementing, maintaining, servicing and monitoring specialty sound systems and scoreboards. Position provides professional, courteous and timely customer service to staff and students. The work is dispatched from the help desk.

Requirements

Must possess a High School diploma and 5 years’ technology infrastructure experience.
Must possess significant knowledge of the operation, repair, and the principles and practices used in the configuration, installation, testing, and maintenance of public address\intercom, master clock, fire notification, intrusion, CCTV, and door access systems. (Preferable knowledge of Radionics and Bosch fire/alarm systems.
Must possess excellent troubleshooting skills and the ability to diagnose/resolve in-depth system problems.
Must possess excellent skills in the use of the instruments and tools of the trade.
Must possess the strong ability and knowledge to interpret and apply complex technical manuals and reference materials.
Must possess the strong ability to prioritize tasks in order of importance; direct efforts of other specialists; work independently and as a team member; and establish and maintain effective working relationships with departmental peers, departmental technicians and specialists, and all customers served.
Must possess a valid driver’s license with a good driving record.

Responsibilities

Installs, configures, repairs, maintains and tests all public address\intercom, master clock, fire notification, intrusion, CCTV, door access systems, and other system related components/equipment.
Installs projectors and SMART interactive white boards.
Assists with developing pricing schemes with vendors for network components, equipment, cabling, and wiring for new implementations or upgrades.
Responds to system specific work requests; troubleshoots supported system failures and errors; diagnoses, isolates, and resolves complex system problems ensuring timely results and minimal disruption of operations.
Responds to questions and needs of end users to include end-user training on supported systems.
Assists with surveying facilities and making recommendations for the layout and location of supported system components, equipment, cabling, and wiring.
Works with the alarm-monitoring contractor’s central station.
Performs annual fire notification system inspections and verifies system operation in accordance with all local fire codes.
Maintains records of work completed and in-progress; and updates network documentation to record installations, upgrades, configurations, etc.
Utilizes appropriate safety equipment and practices in the performance of duties.
Tracks all work performed in the help desk work order system.
Travels to and from school/work sites in the performance of duties.
Conforms to all departmental procedures and policies.
Maintains workspace and assigned vehicle in a clean, safe, and orderly condition.
Models nondiscriminatory practices in all activities.