Technology Infrastructure Manager

CRC Group • Charlotte, NC

37d

About The Position

The Technology Infrastructure Manager is a tactical, hands-on IT leader who is responsible for administration of the Insurance technology teams, systems, including networks, employee devices, policies, overall capability, security, availability and reliability. As appropriate, the role provides escalated on-site support of hardware, software and network connectivity issues and will be instrumental in supporting outside vendors and internal project leaders in the implementation of software products.

Requirements

• Bachelor's degree and five to ten years related experience or equivalent combination.
• Excellent knowledge of technical management and data governance.
• Knowledge of current trends in IT hardware and systems software field.
• Database management skills with the ability to produce reports.
• Familiarity with the support and troubleshooting of personal computers and tablet devices.
• Analyze situations, evaluate alternatives, and implement robust solutions
• Interpret guidelines and analyze information to adapt or modify processes in response to changing circumstances.
• Duties may require non-routine analysis, research and follow-through
• The position requires strong problem solving and analytical skills with the ability to work independently and exercise sound judgment
• The ability to make commitments and be willing to be held accountable against them, organizing workloads to meet deadlines
• Exhibit adaptability to accept or bring about change when needed
• Strong written and verbal communication skills
• The ability to excel in a team environment and advance overall team objectives
• The ability to ensure customer satisfaction by delivering excellence in products and service
• Ability to work and communicate with peers, vendors, internal staff, including software program leadership and others
• Consistently demonstrate professional, positive, and approachable attitude, demeanor and discretion
• Demonstrate sensitivity in handling confidential information
• Formulate and clearly communicate ideas to others
• Fluency in English
• Financial responsibility may include working within a budget to complete projects, negotiating and contracting with vendors and assisting with budget development
• Purchase equipment and supplies as provided for in the budget
• Ability to manage personnel with little supervision

Nice To Haves

• Knowledge on Active Directory, Exchange, O365, Azure, Firewalls, Hyper V, VLANs. Solar Winds, MS Office, Redhat, etc. is preferred
• Training ability and experience is a plus.

Responsibilities

• Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems and other software
• Will seek out unmet business needs and propose technology-based solutions where appropriate. Will lead the selection and implementation of these solutions.
• Will develop, gain approval for and manage a budget to accomplish goals.
• Will serve on the Company IT Steering Team, which oversees all aspects of the company's information technology function.
• Serves as the IT point of contact and accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment.
• Responsible for local IT vendor, contract and outsourcing management.
• Responsible for monitoring data backups in offices to ensure that they are completed regularly.
• Performs appropriate duties associated with project-based activities.
• Responsible for the identification, development and communication of new technology standards and best practices as appropriate.
• In cooperation with IT, local operations staff and key users, provide security, strategy, budgeting and disaster recovery/business continuity planning to offices and staff in multiple operating, business and functional units.
• Serves as the technical and communications liaison to and from stakeholders and office key users for IT communications, initiatives, needs assessments, etc.
• Provides new staff with PC/account setup and orientation.
• Provides escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery. Performs complex software/hardware troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and accordance with established SLAs.
• Provides consulting/training/education services such as data management and staff training/orientation for standard systems.
• Responsible for local inventory maintenance and software license agreements management (SLA's).
• Develops and monitors security compliance in accordance with IT standards, policies and procedures.
• Responsible for maintenance of systems documentation such as IT operations manuals.
• Special project leadership and / or support
• Management of new vendor relationships for specific initiatives.
• This job description is not designed to cover all activities, duties or responsibilities that may be required and may change at any time.
• This role is the primary point of communication between the internal IT group and internal and external business partners, users and senior management.

Benefits

• Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match.
• CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more.
• Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees