The Opportunity: Become One of Our Technology Detectives Do you have a passion for turning incident and problem data into clear themes and decisive actions? Are you driven to connect the dots others miss across changes, vendors, software, infrastructure, and batch processing? We're looking for a Technology Incident & Problem Strategist to hunt for systemic risks hidden in our operational data and convert them into action based and governance ready recommendations. Your mission is to move beyond surface level ticket noise and become an investigator for our technology organization. You won't just report on what happened; you will show why it happened, quantify impact, and build the strategic case for controls that prevent recurrence (e.g., change evidence gates, dependency mapping, synthetics, vendor SLOs, queue/backpressure baselines). This is a high visibility role where your analytical horsepower directly improves stability, resilience, and client experience.