Technology Governance Documentation Senior Specialist (Remote)

First Citizens Bank • Raleigh, NC

83d • $112,000 - $150,000

About The Position

This is a remote role that may be hired in several markets across the United States. First Citizens Bank (FCB) helps personal, business, commercial and wealth clients build financial strength that lasts. Founded in 1898 and headquartered in Raleigh, N.C., we are the largest family-controlled bank in the United States. We’re dedicated to continuing a unique legacy of strength, stability and long-term thinking that has spanned generations. FCB is going through rapid growth and our Technology Governance is continuing to refine and enhance in order to support this growth. Technology Governance ensures that technology decisions align with strategic priorities, establishes governance of new technology, incubates governance for enhancements and expansion, analyses impact of new governance requirements, and promotes governance automation. This position leads analytic efforts, delivers strategic insight, and acts as a technical expert for business systems within the Bank. Performs at the highest level of service complexity in support of governance of system operations, performance, and usage. Develops advanced solutions and specifications to resolve process issues, which may involve elements of testing and development and governance. Serves as a resource to wider business units or associates, and may provide a leadership role for less experienced analysts.

Requirements

• Bachelor's Degree and 6 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 10 years of experience in Systems Support, or Analytics, or Operational Support

Nice To Haves

• Excellent oral and written communication skills
• Collaboration and team work
• Agility
• Proficient in the use of Microsoft tool set
• Knowledge of Technology concepts, systems and infrastructure, and latest technologies and platforms
• Relevant certification preferred such as CRISC, CGEIT, CISA, CISSP, etc
• Prior experience in Technology Risk and Governance in a regulated industry preferably the Banking industry

Responsibilities

• Engages and executes Technology Governance activities and projects in furthering the risk management and governance of the technology domain.
• Effectively manage third parties as they may support projects.
• Lead and collaborate on remediation efforts.
• Sources, compiles, and interprets data.
• Performs data analysis at the most advanced level, effectively communicating and directing analysis output.
• Determines requirements and communicates them through the use of specifications, reports, project plans, or other forms of documentation.
• Identifies issues that affect processes and assists in correcting.
• Ensures compliance through monitoring and analysis.
• Enables strategic insight into business systems through reports to senior management.
• Evaluates systems based on data analysis, user input, and extensive testing.
• Conveys patterns, problems, and areas of improvement, and develops process enhancements based on results.
• Provides expert technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience.
• Handles escalated and complex support issues.
• Develops and implements modifications and enhancements.
• Serves as an analytics resource to wider organization or business units, offering expertise on systems and data output.
• Provides support and guidance in the creation, organization, and maintenance of governance documents, ensuring they are accessible, accurate and compliant with relevant industry standards and organizational policies.
• Identifies areas for improvement in documentation processes and systems and implements solutions to enhance overall efficiency and effectiveness.

Benefits

• Competitive, thoughtfully designed and quality benefits program

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees