Technology Generalist

Winter Hill Bank • Somerville, MA

377d

About The Position

The Technology Generalist at Winter Hill Bank plays a crucial role in supporting the Information Technology Department by maintaining daily operations, ensuring compliance with policies and regulations, and providing technical assistance to users. This position requires a detail-oriented individual who can manage time-sensitive tasks and communicate effectively across all levels of the organization.

Requirements

• Bachelor's degree in Computer Science or equivalent combination of education and related work experience.
• Minimum of 2 years technology experience.
• Excellent communication and writing skills.
• Experience with Microsoft operating systems, Office suite, and networks.
• CompTIA A+ desktop certification preferred.
• Experience with Fiserv banking applications preferred.
• Experience with Web/HTML, Wordpress, social media management, and VMWare is a plus.
• Must have flexibility with schedule and be available to work additional night/weekend hours as needed for emergency or off-hour system support.
• Must have a valid driver's license and vehicle for travel to bank sites and meetings when needed.

Nice To Haves

• CompTIA A+ desktop certification
• Experience with Fiserv banking applications
• Experience with Web/HTML, Wordpress, social media management, and VMWare

Responsibilities

• Provide general support to users in all areas of PC usage including applications, systems, and hardware, including mobile devices.
• Troubleshoot and quickly resolve issues.
• Maintain current knowledge of IT standards and practices as applicable to the banking industry.
• Monitor and support Winter Hill Bank's LAN/WAN network including maintenance of router and switch configurations.
• Setup and installation of computer equipment and systems.
• Maintenance of the Bank's electronic message center.
• Coordinate third-party maintenance for network hardware, software, and telecommunications services.
• Prepare and maintain documentation of network configurations and cabling layouts.
• Perform regularly scheduled system tasks including system back-up and test restorations, PC and server patch management, production software updates, preparation of management reports and database maintenance in accordance with bank policies and procedures.
• Identify, define and accurately document all detected / reported problems and support activities into the IT service request tracking system.
• Assist in the development and implementation of IT policies and procedures.
• Assist in the research and implementation of IT system enhancements, new and existing.
• Assist in the planning and presentation of IT training and meetings at all levels of the organization.
• Assist in ensuring the Bank's adherence to current State and Federal regulatory requirements.
• Assist in the preparation of regulatory and audit documentation requests.
• Record minutes of ITLC committee meetings.

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Retirement plan
• Tuition reimbursement
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree